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	<title>Comments on: Sander, Roberts staking much on NYCT reorganization</title>
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	<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/</link>
	<description>A New York City Subway Blog</description>
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		<title>By: Second Ave. Sagas &#124; A New York City Subway Blog &#187; Blog Archive &#187; New York City Transit testing innovations on the tracks</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-55159</link>
		<dc:creator>Second Ave. Sagas &#124; A New York City Subway Blog &#187; Blog Archive &#187; New York City Transit testing innovations on the tracks</dc:creator>
		<pubDate>Wed, 15 Oct 2008 05:14:37 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-55159</guid>
		<description>[...] year two of the grading project. As a result of those report cards, NYC Transit has instituted the line manage program. Elsewhere, the city has seen the return of double-decker [...]</description>
		<content:encoded><![CDATA[<p>[...] year two of the grading project. As a result of those report cards, NYC Transit has instituted the line manage program. Elsewhere, the city has seen the return of double-decker [...]</p>
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		<title>By: Second Ave. Sagas &#124; A New York City Subway Blog &#187; Blog Archive &#187; With mixed reviews, MTA set to expand line manager experiment</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-50706</link>
		<dc:creator>Second Ave. Sagas &#124; A New York City Subway Blog &#187; Blog Archive &#187; With mixed reviews, MTA set to expand line manager experiment</dc:creator>
		<pubDate>Mon, 22 Sep 2008 06:24:18 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-50706</guid>
		<description>[...] that the MTA was out of touch with its riders, New York City Transit President Howard Roberts introduced the line manager program. In the intervening months, the L and 7 served as guinea pigs, and now the MTA will spread the joy [...]</description>
		<content:encoded><![CDATA[<p>[...] that the MTA was out of touch with its riders, New York City Transit President Howard Roberts introduced the line manager program. In the intervening months, the L and 7 served as guinea pigs, and now the MTA will spread the joy [...]</p>
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		<title>By: Second Ave. Sagas &#124; A New York City Subway Blog &#187; Blog Archive &#187; NYC Transit planning another round of Rider Report Cards</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-49586</link>
		<dc:creator>Second Ave. Sagas &#124; A New York City Subway Blog &#187; Blog Archive &#187; NYC Transit planning another round of Rider Report Cards</dc:creator>
		<pubDate>Mon, 15 Sep 2008 05:16:46 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-49586</guid>
		<description>[...] initiative, the MTA added service on the 7 and L lines and eventually launched a pilot line manager program along those two lines. Over time, transit watchers and experts expressed their doubts about both [...]</description>
		<content:encoded><![CDATA[<p>[...] initiative, the MTA added service on the 7 and L lines and eventually launched a pilot line manager program along those two lines. Over time, transit watchers and experts expressed their doubts about both [...]</p>
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		<title>By: Second Ave. Sagas &#124; Blogging the NYC Subways &#187; Blog Archive &#187; Inside NYC Transit&#8217;s line manager program</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-30678</link>
		<dc:creator>Second Ave. Sagas &#124; Blogging the NYC Subways &#187; Blog Archive &#187; Inside NYC Transit&#8217;s line manager program</dc:creator>
		<pubDate>Thu, 20 Mar 2008 04:03:55 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-30678</guid>
		<description>[...] seemingly, another layer of bureaucracy to an overburdened agency, I noted that the leadership were staking a lot on this program. Meanwhile, the transit experts did not believe the program would succeed because the line managers [...]</description>
		<content:encoded><![CDATA[<p>[...] seemingly, another layer of bureaucracy to an overburdened agency, I noted that the leadership were staking a lot on this program. Meanwhile, the transit experts did not believe the program would succeed because the line managers [...]</p>
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		<title>By: Second Ave. Sagas &#124; Blogging the NYC Subways &#187; Blog Archive &#187; As more frequent service debuts, experts write off line managers</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-7526</link>
		<dc:creator>Second Ave. Sagas &#124; Blogging the NYC Subways &#187; Blog Archive &#187; As more frequent service debuts, experts write off line managers</dc:creator>
		<pubDate>Mon, 17 Dec 2007 05:48:16 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-7526</guid>
		<description>[...] I wrote last week, MTA CEO Lee Sander and NYCT President Howard Roberts are, in a way, staking their legacies on a move that should eliminate muddled middle management and replace it with a more clarified view [...]</description>
		<content:encoded><![CDATA[<p>[...] I wrote last week, MTA CEO Lee Sander and NYCT President Howard Roberts are, in a way, staking their legacies on a move that should eliminate muddled middle management and replace it with a more clarified view [...]</p>
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		<title>By: AlexB</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6546</link>
		<dc:creator>AlexB</dc:creator>
		<pubDate>Fri, 07 Dec 2007 19:31:11 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6546</guid>
		<description>The first commenter pointed out the key question: &quot;more centralization promotes economies of scale, but more decentralization promotes accountability.&quot;  The MTA is already accountable, albeit indirectly, to voters.  Is it really so much to just expect our elected leaders to do their jobs, appoint competent people and expect results?

Although I understand the idea of pinning the performance of each line to one person and holding that person accountable instead of a bureaucratic system, isn&#039;t integration of a vast series of subway lines a better idea than giving each one autonomy?  As another commenter said, it&#039;s not like we have much of a choice in which line we choose.  In the situations where people do have a choice, such as choosing the 123 over the BC or the 4 over the BD, the conclusion we can draw is that the system shortchanges the CBD, not that the 1234 are somehow better run.  

Instead of making all the lines different, I be much more supportive of bringing the PATH system into the MTA and further interconnecting and expanding the existing system efficiently.  That would be much more transformational and exciting.</description>
		<content:encoded><![CDATA[<p>The first commenter pointed out the key question: &#8220;more centralization promotes economies of scale, but more decentralization promotes accountability.&#8221;  The MTA is already accountable, albeit indirectly, to voters.  Is it really so much to just expect our elected leaders to do their jobs, appoint competent people and expect results?</p>
<p>Although I understand the idea of pinning the performance of each line to one person and holding that person accountable instead of a bureaucratic system, isn&#8217;t integration of a vast series of subway lines a better idea than giving each one autonomy?  As another commenter said, it&#8217;s not like we have much of a choice in which line we choose.  In the situations where people do have a choice, such as choosing the 123 over the BC or the 4 over the BD, the conclusion we can draw is that the system shortchanges the CBD, not that the 1234 are somehow better run.  </p>
<p>Instead of making all the lines different, I be much more supportive of bringing the PATH system into the MTA and further interconnecting and expanding the existing system efficiently.  That would be much more transformational and exciting.</p>
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		<title>By: Peter</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6545</link>
		<dc:creator>Peter</dc:creator>
		<pubDate>Fri, 07 Dec 2007 18:49:26 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6545</guid>
		<description>Jeez. Complain about redundancy, then send 3 emails.  Then a 4th. 

Do you have ANY idea of the organizational make-up of NYCT, and how responsibility is actually distributed?  There are divisions for Rapid Transit, Track, Signals, Stations, Electricity, Structures, Capital, all of which are involved in making the entire system work, imperfectly, as we all know.  If you think that somehow additional new people are going to be hifed to try to organize and rationalize those operations on behalf of the riding public. 
David Gunn was able to make enormouse headway 20+ years ago, but he was fully backed by the State and Local Goverments, and was given the Capital funding and Operating budget to do the job.</description>
		<content:encoded><![CDATA[<p>Jeez. Complain about redundancy, then send 3 emails.  Then a 4th. </p>
<p>Do you have ANY idea of the organizational make-up of NYCT, and how responsibility is actually distributed?  There are divisions for Rapid Transit, Track, Signals, Stations, Electricity, Structures, Capital, all of which are involved in making the entire system work, imperfectly, as we all know.  If you think that somehow additional new people are going to be hifed to try to organize and rationalize those operations on behalf of the riding public.<br />
David Gunn was able to make enormouse headway 20+ years ago, but he was fully backed by the State and Local Goverments, and was given the Capital funding and Operating budget to do the job.</p>
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		<title>By: Batty</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6538</link>
		<dc:creator>Batty</dc:creator>
		<pubDate>Fri, 07 Dec 2007 15:38:31 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6538</guid>
		<description>I don&#039;t know the answer to this - but doesn&#039;t he have a staff?  I&#039;m sure if a token clerk  sees something s/he doesn&#039;t pick up the phone and call him directly, right?  If so, I agree - too much for one person.  But somehow I have a feeling it goes through several channels (doesn&#039;t every station have a station manager?  What do they do?) before it gets to him.</description>
		<content:encoded><![CDATA[<p>I don&#8217;t know the answer to this &#8211; but doesn&#8217;t he have a staff?  I&#8217;m sure if a token clerk  sees something s/he doesn&#8217;t pick up the phone and call him directly, right?  If so, I agree &#8211; too much for one person.  But somehow I have a feeling it goes through several channels (doesn&#8217;t every station have a station manager?  What do they do?) before it gets to him.</p>
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		<title>By: Benjamin Kabak</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6536</link>
		<dc:creator>Benjamin Kabak</dc:creator>
		<pubDate>Fri, 07 Dec 2007 14:47:22 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6536</guid>
		<description>Batty,

To address your first part, it&#039;s hard to fault the MTA for wanting to spread management around. It&#039;s ludicrous that &lt;strong&gt;one person&lt;/strong&gt; is in charge of maintenance and upkeep at 468 stations. I&#039;m just wondering if a line-by-line reorganization is really the way to go.</description>
		<content:encoded><![CDATA[<p>Batty,</p>
<p>To address your first part, it&#8217;s hard to fault the MTA for wanting to spread management around. It&#8217;s ludicrous that <strong>one person</strong> is in charge of maintenance and upkeep at 468 stations. I&#8217;m just wondering if a line-by-line reorganization is really the way to go.</p>
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		<title>By: Batty</title>
		<link>http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6535</link>
		<dc:creator>Batty</dc:creator>
		<pubDate>Fri, 07 Dec 2007 14:29:33 +0000</pubDate>
		<guid isPermaLink="false">http://secondavenuesagas.com/2007/12/07/sander-roberts-staking-much-on-nyct-reorganization/#comment-6535</guid>
		<description>Sigh - one more.  In the editorial they mention how if it takes two years to fix a crack no one gets blamed.  First off - that&#039;s a problem no levels of bureaucracy will fix.  Where is the accountability?  Second is that if they put up a simple wiki interface and made it easy for straphangers to report problems (like a ticket system) you&#039;d get a lot of free labor and an accountability of why things aren&#039;t done.  A small handful of existing employees can screen and combine tickets for an official list of things to be fixed with priorities (hanging wires are more important than peeling paint for instance).  That seems like a no-brainer and something $1k can fix and take less than an hour to go from a reported complaint to the department that needs to take care of it (painting vs plumbing vs welding vs ... ).</description>
		<content:encoded><![CDATA[<p>Sigh &#8211; one more.  In the editorial they mention how if it takes two years to fix a crack no one gets blamed.  First off &#8211; that&#8217;s a problem no levels of bureaucracy will fix.  Where is the accountability?  Second is that if they put up a simple wiki interface and made it easy for straphangers to report problems (like a ticket system) you&#8217;d get a lot of free labor and an accountability of why things aren&#8217;t done.  A small handful of existing employees can screen and combine tickets for an official list of things to be fixed with priorities (hanging wires are more important than peeling paint for instance).  That seems like a no-brainer and something $1k can fix and take less than an hour to go from a reported complaint to the department that needs to take care of it (painting vs plumbing vs welding vs &#8230; ).</p>
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