Remember the pilot program featuring in-station strip maps that was designed to improve wayfinding underground? Well, take a look at what happened to one of the maps in Grand Central barely four months after they were first unveiled. It ain’t pretty.

Of course, it’s not a big surprise that a free-standing sign at a busy subway station was vandalized. Basically anything the MTA installs — from signs to benches to garbage cans — is at risk of suffering the same fate. But on the other hand, this outcome raises a question: Why should the MTA bother to invest in simple things that improve the system if this is how riders respond?
One of the endlessly annoying messages the TA broadcasts into the new rolling stock concludes with an exhortation: “Courtesy is contagious and it starts with you.” As cheesy as it sounds, it’s true, and the same can be said for the way we treat our system. If we’re respectful, if we don’t destroy signs, litter or use the subway was a public toilet, everyone would enjoy a more pleasant commute.
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