Archive for MetroCard
Moving toward open fare payment systems
Posted by: | CommentsAs the MTA prepares the long slow phase-out of the ubiquitous MetroCard and the shift to an open fare payment system based, in part, on credit card technology, it isn’t alone in the effort, and today, we have two pieces from around the nation for fare-payment perusal. The first development comes from Chicago where the Illinois governor recently signed legislation mandating Metra, CTA and Pace to develop a unitary fare card by 2015. The idea is similar to that in New York as the three agencies are going to move toward a debit/credit open payment system with a goal toward eliminating some conductors and speeding up the boarding process. It will also unite the three agencies for the first time in Chicago history.
Down in D.C., Greater Greater Washington is using the WMATA’s announcement of an electronics payment program to review the history of fare collection in our nation’s capital. The first installment explores why transit agencies should look to their peers for fare collection technologies, why single-vendor systems can lead to escalating costs and what the future of fare payment systems might resemble in the coming years. The WMATA says it will begin a new fare pilot program by 2013. The MTA, which recently completed a contactless pilot, is still moving forward with its plan to replace the MetroCard by, well, soon.
An online solution for lost or damaged MetroCards
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As the MTA has struggled over the years to fit technology into their offerings, their online customer support has lagged far behind the technology we see in the system. Countdown clocks and FIND displays are incongruous with the way the MTA had, up until recently, treated its web presence. Take, for example, a MetroCard.
If a straphanger loses or damages his or her MetroCard, he or she must call a phone number or mail in their card or, if lost, a claim for a replacement. It is a clunky process filled with vague questionnaires that often ask for too much unnecessary information, and I know more than a few people who sacrificed the errant swipe rather than deal with the confusion.
Now, though, the MTA is working to address that problem. The agency has unveiled a new MetroCard eFix website. Now when a straphanger has a problem with a MetroCard, he or she can fill out an online form and set the dispute-resolution process in motion digitally. “The introduction of eFIX is yet another example of how the MTA is working to make things more convenient for our customers. From countdown clocks, to BusTime, to a website filled with real information that our customers can use, we are constantly working to be responsive to the needs of our customers.” NYC Transit President Thomas F. Prendergast said in a statement.
The eFix site allows users to select one of six categories: lost or stolen reduced fare cards; Select Bus Service errors; MetroCard not returned from the bus farebox; MetroCard Vending Machine problem; or a transfer problem.
Overcharged. The eFix system, designed in house, will verify claims as they are entered which results in increased speed and accuracy. The MTA is also planning future enhancements to the system as well.
I haven’t yet had the opportunity to test out the system, but just its mere introduction is a step in the right technological direction for the 1400 folks who submit claims on a daily basis. Making it easier for the customer to recapture lost money is a good move.
Video: Talking MetroCard futures on NBC
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View more videos at: http://www.nbcnewyork.com
Last night, I made an appearance on NBC New York Non-Stop’s Nightly News with Chuck Scarborough to talk about the future of MetroCards. For regular SAS readers, this is a topic well covered in recent months as the MTA gears up to phase out the MetroCard in exchange for a tap-and-go system revolving around bank cards and an MTA Card. If you missed it last night, you can check out my appearance in the video embedded above. Enjoy.
MetroCard replacement to be an ‘E-ZPass for Transit’
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While the demise of the MetroCard is still a few years away, the MTA already knows what its next-generation fare payment technology will resemble. In fact, the authority has produced a 140-page “Concept of Operations” that includes, according to the authority, “a detailed definition of what the MTA wants the system to do.” It does not, however, offer a technical solution for the system, and to that end, the authority will present its new fare payment system to an extensive group of industry experts this week.
Due to the demands of law school, I’ve been sitting on this story for a week because I simply haven’t had time to parse through this extensive PDF file, and over the weekend, the Daily News spilled the beans. Right now, the MTA is seeking public comment through the end of May on its concept of operations. It will host a meeting on Tuesday with a group of over 70 companies. Those attending the meeting include everyone from Google and HP to AT&T and Verizon to Visa and Mastercard and everyone in between. It is the next step as the MTA continues to beat the death drum for the MetroCard.
So what exactly does the MTA want its future fare-payment system to do? The agency’s CFO Charlie Monheim said to the Daily News that the new fare payment system Card will be “an E-ZPass for Transit,” but that’s a rather vague summary. The extensive PDF provides a glimpse at the card. By and large, the authority hopes that straphangers will use their contactless debit and credit cards for subway travel. This move is as expected after multiple trials along the Lexington Ave. line.
“MTA wants to accept bank and third party issued credit, debit and prepaid cards directly at the turnstile and farebox unit for fare payment, as a merchant in payment industry terms,” the document reads. “Which card the customer uses will be his/her choice as long as it is contactless and has the appropriate spending authority. PIN-only debit cards will not be accepted at the readers. Fees for card transactions at the reader are expected to cost the MTA less than cash transactions today at the vending machines, station booths and farebox units.”
The MTA says it will continue to rely on open standards as well. To avoid making the same costly mistakes it made with the MetroCard, the authority will turn to open standards to “create a competitive market and more choice.”
For those who do not have the necessary access to a bankcard or do not want to use their debit or credit cards for subway fares, the MTA will also offer a new fare media currently entitled the MTA Card. This will be a contactless pre-paid fare card issued by the MTA that comes with a magnetic strip for reloading. The authority is hellbent on eliminating magnetic-strip technology, something that was obsolete by the time the MetroCard made its debut. Magnetic strips, the document says, are “not appropriate for the high volumes and rapid transaction times required for public transportation.”
These cards will operate on a “closed loop,” good only for travel on MTA rail roads. It will be available for purchase through one channel only — either a third-party or a white-label arrangement with a payment industry organization. It will be available, for a one-time retention fee, for purchase and then can be reloaded throughout the system. It sounds quite similar, in fact, to the DC Metro’s SmarTrip card.
Overall, the authority is asking the industry to develop something that is “future-proof.” Says the Concept of Operations: “MTA wishes to build a system based on technology where the choice to renew components or subsystems or adapt to an emerging technology during the system’s lifecycle is not an all-or-nothing choice. Basing a new fare payment system on open standards will ensure MTA can adapt to evolving technology in the payments arena and network environment. Components based on open standards have a shorter refresh cycle and can be replaced as the technology evolves without having to modify the entire system.”
As Jay Walder said to me in November, this new fare payment system is a prime example of spending money to save money. Per the Concept of Operations, the MTA’s fare collection costs translate to 15 cents per $1 revenue collected. This new system should cut those costs significantly while eliminating the need to spend millions on MetroCard maintenance and staving off vandalism as well. If executed properly, it’s a win-win for the MTA’s pockets and consumer flexibility.
Finally, as the Daily News article notes, Monheim believes that “the technology could also allow the MTA to charge different rates on a daily or hourly basis – like rush hour or weekends.” As the 140-page document details, the MTA expects a lot out of the looming presentations, but with the titans of the payment and fare card industries ready to listen to the nation’s largest public transit system, this project will move forward. For better or worse, the MetroCard’s demise is growing nearer and nearer.
With surcharge looming, fare media liability could decline
Posted by: | CommentsOver the past few years, as the MTA’s fiscal outlook has remained bleak, news coverage has often focused on its fare media liability. Each year, the MTA recoups around $50-$60 million in unused fares when riders purchase pay-per-ride cards but fail to zero them out. As the discount math gets tougher, the amount recovered increases.
Amidst last year’s fare hikes, I reported that the MTA still expected to recover $52 million in fare media liability this year, and today, Jim O’Grady at WNYC verifies that figure. Interestingly, though, in his piece, O’Grady talks about the impact of the $1 surcharge.
The MTA hasn’t yet announced when it will implement the $1 surcharge on new MetroCards, but the authority believes the fee will lessen its fare media liability recovery figure. As straphangers have an incentive to zero their MetroCards, the MTA will see that total go down, but on the flip side, the $1 surcharge will generate around $20 million in revenue while reducing the agency’s fare collection costs. The authority currently spends around 15 cents of every $1 in revenue on fare collection costs, and a decrease of even one cent can save the authority hundreds of millions of dollars a year. They’ll forego the unspent rides in exchange for a more efficient collection system.
More stories about subway benches
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The latest from artist Steve Shaheen has been making the rounds online. It is, as you can see, a bench made up of 5000 MetroCards. Shaheen crowdsourced the MetroCards via Craigslist ad and spoke to the design blog Freshome about the inspiration for the project.
He said:
“Metrobench is a conceptually-driven sculptural seating element using recycled materials (New York City Metrocards). I was inspired to use these discarded objects–at once very personal and expendable–in a way that reflects the manner in which mass transit joins many diverse lives into a single moment or path together. The Metrocard represents movement for people; Metrobench is a point of rest for people. Millions of New Yorkers, with their separate lives, are brought together on the transit system every day. In this sculptural seat, each card, with its distinct and intimate history is stitched together into a fluid tapestry. Metrobench was assembled completely by hand, card by card. Using Craigslist, I harnessed the people of New York to help me gather 5,000 Metrocards in under a week. There is something very personal about handling so many small belongings that were once riding around in peoples’ pockets. There are untold personal stories in that inconspicuous, flimsy plastic.”
Fast’s Co.Design blog talks about the materials Shaheen used to keep the bench together. “Shaheen,” they say, “used various types of glue to hold the MetroCards together: Gorilla Glue for individual cards; aquarium-grade silicone to create rows; and two-part plastic epoxy to strengthen high-tension areas (like the loops inside the wheels). Ultimately, he laminated sheets of MetroCards onto the steel frame in sections using contact cement.”
The bench looks great, but it doesn’t appear to be too comfortable. Perhaps that element of it could help attract the MTA’s eye. After all, the authority has run into some problems with its benches. Up in Inwood at the end of the A line, the benches at the 208th St. subway station play host to a growing population of permanent residents. The MTA would like to do away with these loiterers, and a week ago, they removed some of the benches.
While the MTA claimed the benches were removed because the wood was starting to rot, a spokesman for the Coalition for the Homeless was skeptical. “They’ve been making it uncomfortable for people to sit or recline on benches for years,” Patrick Markee said to DNA Info.
At first, the MTA said the benches would not return. “The removal of the benches is not really an inconvenience to customers as there is usually an A train in the station, waiting to pull out for its next trip,” agency spokesman Charles Seaton said.
But eventually, the authority capitulated to neighborhood pressure. The benches will return, but as one news report noted, they are being “outfitted to make them more uncomfortable to sleep on.” That won’t, however, stop homeless people from congregating underground during spells of cold weather.
Eliminating MetroCards, eliminating scams
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The MTA is moving ahead this year with plans to phase out the MetroCard system. While London, as I wrote late last week, will have its bank card-based system in place by 2012, the MTA’s own process will likely be slower. The authority will soon issue an RFP and will eventually make way for a new system. The MetroCard is on the way out, but it’s going to be a slow death.
When the MetroCard goes, the MTA will begin to save on fare collection costs. By eliminating the proprietary infrastructure behind the MetroCard, the MTA can cut down significantly on the amount of money it spends to collect fares, and thus its revenue from fares will increase. That’s, at least, the intended consequence. One of the other consequence — call it a semi-unintended consequence — concerns MetroCard scams.
Nearly since the beginning, scams have plagued the MetroCard system. In January of 1998, the Daily News marked the end of the first scam when cops and MTA officials busted a ring of scammers who were mutilating MetroCards to game the system.
Over the next few years, MetroCard scams became a low-level annoyance for the MTA. The authority took some heat from politicians in 1999 when it didn’t know how much money it lost due to MetroCard scams. In 2000, a station agent was arrested for MetroCard fraud, and throughout the decade, cops and transit officials continued to vow to crackdown on scammers selling swipes.
Recently, scammers have gotten confrontational. Those selling swipes will harass costumers at stations missing their agents, and they’ll jam machines. In November, the MTA and NYPD started targeting stations from which they’ve received a high number of complaints. Sutphin Boulevard, which was highlighted by the Daily News, saw one scammer make $200 off of a 30-day unlimited card.
Yesterday, The Post again went inside MetroCard scammers. Here’s how the paper reported it:
Swipers, as the hustlers are called, commonly jam the bill slot in MetroCard machines to force riders to buy a “swipe” to get past the turnstile. They charge anywhere from $1 to $2. The fare is $2.50. They exploit flaws in discarded cards that allow someone to get through after repeatedly swiping it, or they charge people to go through a service gate, transit workers said.
At the Fordham Road D station in The Bronx yesterday, The Post found several busted MetroCard machines unable to accept bills — and swipers more than willing to help out. “I’ll let you in. Give me $2. Come on,” one man muttered.
Transit workers were quite hyperbolic about the gangs — allegedly organized — that hang around stations. “It’s like the Thunderdome in some stations,” one said. “I fear for the riding public. It’s dangerous,” another said.
Cops say they’ve been more vigilant about enforcement. After nabbing 74 scammers in December, police arrested 148 people in January. Yet that doesn’t begin to scratch the surface. Reportedly, vandals broke machines at the Utica Ave. station 198 times in December and at the Nostrand Ave. station 228 times. Lower-income areas of the city appear particularly susceptible to scammers.
For now, the MTA and the NYPD will continue to work together to combat these scammers, but it’s going to require more than just a token effort to nip this problem in the bud. When the MetroCard is retired though, scammers won’t be able to jam fare machines and harass costumers. For those subjected to these scams on a daily basis, that is welcome news indeed.
Slowly leaving the MetroCard behind
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A swipeless, credit card-based fare payment system is in our subway-riding future.
Now that the MTA is well on its way toward building out an in-house real-time bus tracking system, the authority’s fare payment technology will be the next to see an upgrade. On and off for four years, the authority has run various contact-less fare payment pilot programs, and after the most recent one, Chair and CEO Jay Walder vowed to move forward with a replacement for the MetroCard.
“The history of some of the technology pieces is that we did a pilot to get to the next pilot and then we did the next pilot to get to the pilot after that,” he said to me in November. “The point of the pilot ending is that we are concentrating on moving out into the production phase of getting this done, and I think you will see contracts early-to-mid next year that will be moving this forward for the subway and bus system.”
That future is nigh. As Digital Transactions reported this week, the MTA will soon begin issuing the requisite documents to solicit proposals for the next-generation fare payment technology. The industry site has more:
MTA officials tell Digital Transactions News that they plan to publish a so-called Concept of Operations, a document outlining the agency’s broad plans that would help vendors develop formal proposals. That document is expected to be available for review soon, though the agency hasn’t given an exact date.
“Once we finish our industry-outreach activities, we will begin the process of turning that into technical requirements and move into high-level system design, and then detailed system design,” an MTA spokesperson tells Digital Transactions News by e-mail. “We expect to issue an RFP [request for proposals] this year to enable us to identify a systems integrator. One of their tasks will be to work with us to do the detailed design.”
The program will be centered on using general-purpose, contactless credit, debit, and prepaid cards and other media based on the ISO 1443 contactless technology standard. That would include contactless fobs that already come with some payment cards, and stickers that attach to cell phones.
Digitial Transactions notes that while the contours of the payment system is in place, the details remain unknown. The cost, for instance, should be steep, and as the MetroCard system cost $750 million to install in the mid-1990s, overhauling turnstiles and the like will require an outlay of capital.
Timing too is a concern. It took the MTA 12 years to move from a consulting project to actual implementation of the MetroCard when it first tried to replace tokens. The time-to-live for this project, though, should be considerably shorter as the MTA has already conducted the pilots for this project. Widespread implementation and scalability are the primary drivers here. The death clock for the MetroCard moves another second toward midnight.
Thinking Out Loud: Eliminating pay-per-ride fares
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Sometime in the eventual future, the MTA will do away with MetroCards and move toward a tap-and-go fare payment system. When the familiar pieces of plastic with their particularly sensitive magnetic stripes go the way of the dodo, the authority will have a chance to re-imagine how we pay for our subway rides. Do we need a pay-per-ride option? How should unlimited fare cards work in this brave new word of contactless payment?
A few months ago, SAS reader Corey emailed me a question and a proposal concerning the fare structure. He asked about eliminating the pay-per-ride fare entirely and all forms of transfer. He proposed a three-tiered fare structure: Riders could pay either $5 for one day of unlimited use, $25 for seven days of unlimited use or $100 for four weeks of unlimited use. “The rationale here,” he wrote to me, “is that if you use transit to get somewhere, you’re highly likely to use it to get back.”
As long as the tap-and-go system uses the standard block-and-reconcile billing method that many e-commerce sites use, he believes it can be easy to program a flexible system that charges per use. Under this scheme, on the fifth day of use in a seven-day period, the charge would become a weekly unlimited one good for seven days from the first use, and the same would apply after the fourth weekly charge. Effectively, the user would buy discounted cards retroactively.
Corey’s reasoning, from a billing perspective is one of simplicity. This system, he writes, “eliminates complicated transfer wrangling and helps bridge the gap between the old MetroCard system and the new tap-and-go.” In essence, it’s a transition approach to billing that allows users flexibility. They should also be able to opt-in for bulk purchases from the start, but if they don’t choose to do so, they won’t get overcharged on the back end.
Corey ends his email with a question: “Can you see any flaws in this plan?” And that’s where I’m picking up his thread. I’ll leave the question open to debate, but first some thoughts.
I’m uncomfortable with doing away with pay-per-ride options entirely because it tends to discourage transit use. While many people do intend to make the return trip, that’s not always the case. Sometimes, the return trip is via automobile. Sometimes, in the case of trips to travel hubs, the return ride isn’t until after a vacation or business trip.
With an automatic payment of $5 from the get-go, users are encouraged to use as much transit as possible, but sometimes, they just don’t have a choice. The $5 rate seems high enough as an initial starting point to discourage those who need to make a quick trip infrequently even as it encourages others to make as many trips as possible frequently.
Beyond that limiting factor, though, this plan is certainly one that could be put in place fairly easily, and it shouldn’t increase most people’s transportation costs. The daily card would raise the price of a back-and-forth trip to $2.50 per entry, but the weekly option is cheaper than the current $29 card available for sale. Charging $100 for four weeks is a slight increase over the current $104 30-day card, but when fares go up in 2013, we’ll likely reach that point anyway.
When the MTA introduces a tap-and-go system, they should be able to tout an equally impressive reduction of fare collection costs. Off-the-cuff calculations reveal that fare-collection savings off as little as three cents per fare dollar will save the MTA around $50 million a year. Considering the authority’s precarious financial state, they won’t — and shouldn’t — pass those savings onto customers, but a more streamlined fare system has its benefits.
To create a better system, we must build one that encourages mass transit without overcharging for it or overburdening those who can’t pay as much but rely on the system for vital transportation needs. Corey’s proposal is certainly easier to understand than today’s menu of discounts and fare options. But is it the best we can do?
How the Unlimited MetroCard revolutionized transit
Posted by: | CommentsAs I’m in Philadelphia for a few days this week, I’m not going to be around to cover all of the breaking subway news and snow service watch. I did, however, want to make sure that some fresh content finds its way to the site, and I’ll be running a few of my archived pieces. As the fares go up tomorrow and unlimited cards remain, thankfully, unlimited, let’s look back at how the unlimited MetroCard changed transit for the better in New York City.
When Tuesday dawned another cold, windy and rainy day, I pondered how New Yorkers ride the subway in those ugly conditions. On rainy days, the trains are damp and more crowded than usual. People who would otherwise walk or bike to their myriad destinations head underground for a ride free from rain.
Meanwhile, throughout the city, people running errands opt to duck underground as well. Instead of walking from, say, 50th St. to 40th St., the one-stop ride along the Sixth Ave. IND often calls out, and while 15 years ago, that ride would have cost $1.25, today, the Unlimited MetroCard urges you to take that one- or two-stop ride. Straphangers, in fact, get better deals on their weekly or monthly cards if they ride more frequently, and the MTA earns less per ride. In a way, it is a perverse incentive.
Today, the Unlimited MetroCard is a way of life. In January, over 50 percent of all non-student trips came from one of the four unlimited ride offerings. Yet, 12 years ago, few were aware of the looming debut of these cards that have changed the way we ride.
Gov. George Pataki first announced unlimited ride cards in early December 1997. Original plans called for a $63 30-day card, a $17 seven-day card and a $4 one-day fun pass. In a twist of history, the MTA could afford to offer these discount cards because of a surplus of tax revenue in 1997. The agency was expected to lose over $230 million on the per-ride discounts, and as riders today pay an inflation-adjusted fare that is 36 cents lower than the average fare was in 1996, this loss is still haunting the MTA today.
While the 30-day cards then — and still do today — require someone to ride at least 47 times to be a better deal than the pay-per-ride discounts, the new passes were designed to encourage use. Original MTA estimates projected 100 million more riders per year, an increase of six percent. ”The goal here,” Pataki said said to The Times, ”was very simply to empower the rider. Empower the person who takes the subway and the person who takes the bus by giving them the broadest possible range of options as to how they want to choose to use the mass transit system.”
When the unlimited cards debuted on July 4, 1998, they were an immediate hit. Even though plans for the one-day card were delayed, lines at the token booths snaked through stations, and New Yorkers were eager to take advantage of the potential savings. ”Maybe it would stop me from taking so many cabs,” one rider said at the time. ”It has to do with commitment. Once I’ve made that $17 investment up front, I see it as a free situation, rather than a $5 cab ride minus the dollar-and-a-half public transportation.”
The only down side riders could find was the original 18-minute use restriction. The unlimited ride cards could be used once system-wide every 18 minutes, and many straphangers taking short trips found themselves waiting for time to expire. Eventually, Transit agreed to reduce the limitations to their current form. Today, riders can swipe in at the same station only once every 18 minutes but can enter the system at other points before the time limit is up.
Immediately, the savings were apparent. As The Daily News noted, messenger services and frequent train riders were going to realize savings of hundreds of dollars annually. First day sales were very brisk and have continued to be for the past 12 years.
Today, the unlimited ride cards are still a great deal. As a student and frequent subway rider, my pay-per-ride cost off of the $89 monthly card is only just around $1.10 per ride. I can hop on and hop off the trains and buses as I please, and I don’t have to think twice about taking a trip we used to view as unnecessary 15 or 20 years ago. The Unlimited MetroCards changed the way we ride and interact with the system, and that was true transit innovation for New York City.








