Archive for MTA

For years, one of the most obvious signs of bureaucratic issues with the MTA concerned its public phone numbers. The authority had, at its high point, 117 different phone numbers depending upon which service callers needed, and no one really knew which number to call. As part of its effort at cutting down these severe inefficiencies, the MTA has consolidated to one, state-run number. Those who need information from the MTA can now just call 5-1-1.

The 511 service, the authority said in a press release, will provide a portal to an interactive voice response system that will connect calls to customer service and travel information for all MTA agencies. Services include all rail and transit schedules; trip planning; lost and found; MetroCard, rail ticket, or Bridges and Tunnels tolls; and Mail & Ride. Furthermore, as 5-1-1 is a state service, this move costs the MTA no additional dollars. “This is a great example of how we are working to make it easier for our customers to get information and interact with the MTA at the same time that we reduce the MTA’s administrative costs,” MTA Managing Director Diana Jones Ritter said. “Customers now have a single phone number for all transportation-related questions, instead of a long and sometimes confusing list of agencies and departments.”

The MTA noted that 5-1-1 has been available as a transportation resource for a while, but the offerings have been refined. Call transfer paths will “better direct customers’ inquiries to the appropriate departments,” and functions such as Lost & Found, MetroCard Balance Protection and general comments and concerns are now available at one phone number. Ads promoting the new service will soon appear in buses, subways and rail cars throughout the area.

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With Jay Walder’s departure date just a few weeks away, Gov. Andrew Cuomo’s search committee is hard at work trying to find the next person brave enough to take on the role of MTA CEO and Chairman. Today, we find out a little bit more about the potential candidates under consideration. Courtesy of The Daily News, the list contains the following: Jeffrey Morales from Parsons Brinkerhoff, Tom Prendergast from NYC Transit, Helena Williams from the LIRR, Michael Burns of Santa Clara’s Valley Transportation Authority and Neil Peterson, a transit vet who founded a ZipCar predecessor.

Williams, a one-time interim MTA head, and Predergast are, of course familiar names around these parts, but I’m not too familiar with the other three. I’ll try to prepare some profiles of these potential candidates. Morales and Peterson both have experience with West Coast transit and transportation agencies, and Morales is a former higher-up from the Chicago Transit Authority. At the least, if one of these five is chosen, the next MTA head will have a pedigree of transportation and transit policy, and that’s a step in the right direction.

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After much pestering by reporters and silence from Apple, the MTA finally released the official presentation to its board concerning the upcoming Grand Central Terminal Apple Store. The presentation — available here as a PDF — contains three high-res renderings of the proposed store, and as the above shot shows, it appears as though Apple and the MTA have figured out how to incorporate the store into the iconic and landmarked terminal without overwhelming it.

This rendering shows how the Apple Store will take over the currently unoccupied northeast balcony as well as the former Metrazur space. It appears as though the elevators from the lower level will open directly into the store itself, and I have to believe that security measures will be in place there as well. The total amount of space Apple is taking out comes to 23,000 square feet which includes the entire east and northeast balcony spaces. Apple is currently working on building out the store, and it should be open before the end of the year.

As I look at these renderings, one thought comes to mind: As integrated as the store will be with the Grand Central space, the images have very few people in them. The Apple Store, simply put, will be far more crowded than these illustrations show. As long as the computer giant and the MTA are prepared for the influx of people, this will be a very, very successful retail space indeed.

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While some folks in Albany want to lower the next MTA CEO’s salary, Streetsblog has handicapped the race to replace Jay Walder. In an extensive piece that examines both internet and external candidates for the job, Noah Kazis offers up thumbnails on those who could be under consideration. If Gov. Cuomo looks internally, he could tab Transit head Thomas Prendergast, LIRR president Helena Williams or current COO Charles Monheim. The external names are more intriguing.

First, Kazis runs down the list of those who have MTA experience. He mentions bringing back Elliot Sander, but with the ongoing signal scandal and various other issues stemming from Sander’s last term atop the MTA, that’s a non-starter. Marc Shaw’s name will resurface, but he wasn’t too popular the last time around. The two names that intrigue me the most in the Streetsblog piece are Nat Ford, former head of the San Francisco MTA, and Edgar Sandoval, the first managing director of TransMilenio in Bogota. An international pick could signal an attempt at true reform that has evaded the MTA over the past decade.

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As New York’s transit-minded community has analyzed Jay Walder’s departure, our city’s infrastructure deficit has come under the microscope. With obstructionist politicians and mounting debt, the future is hazy for New York City’ transit system. Hong Kong’s MTR, on the other hand, is thriving.

In The Daily News today, Alex Marshall of the RPA looks toward Hong Kong for some transit lessons. The MTA would be wise to imitate the MTR with regards to development. In Hong Kong, the MTR has maintained its real estate holdings while developing and monetizing them. In New York, the MTA gave up the Atlantic Yards land in a below-market deal.

Ultimately, New York will have to reform the way it interacts with its transit network before we can truly move forward. But will the debt lead to a collapse before that time comes? Jay Walder, for one, isn’t sticking around to find out.

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I’m taking the New York State Bar Exam on Tuesday and Wednesday this week, and so there will be no further posts today. If you’re looking for some thought-provoking transit-related materials, watch the above video. It seems as though Richard Brodsky, former Assembly representative, wouldn’t say no were he to be appointed head of the MTA. Considering his record while in Albany, though, I’m not so keen on that idea. Meanwhile, William Colton, a current Assembly rep from Brooklyn, suggested Gene Russianoff while The Journal says Gov. Andrew Cuomo will look nationally or within the MTA for a potential replacement. Intrigue indeed.

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As much as I believe Jay Walder has done an admirable job in adverse conditions as the head of the MTA, his departure came as a disappointment last week. As I said in my coverage of the resignation, he is leaving midstream, before his job is done and with many obstacles still in the path. Perhaps he couldn’t resist taking a lucrative job in Hong Kong; perhaps he was fed up with dealing with Albany and folks like Lee Zeldin; perhaps he was sick of it all. But the bottom line is that he’s quitting barely a third of the way through his promised tenure.

While Walder deserves some praise for reexamining the way the MTA works, he certainly doesn’t for walking out, and that’s what Nicole Gelinas and Pete Donohue say today. In The Daily News, Donohue seems to be more annoyed that Walder ruined a good story, but the real problem is that he’s departing with labor contracts expiring, a hole in the capital plan and many projects in progress.

Gelinas, meanwhile, lays into Walder: “He didn’t achieve all that much to justify the quick departure. Much of those improvements that we see now, including the countdown clocks and the consolidation of back offices, are the fruit of efforts that started long before his arrival. As for fiscal stability: Sorry, but it would take more time to make sure his cost-cutting sticks.” With December’s snow emergency fresh in everyone’s minds, Walder’s negatives, she says, may balance out the positives, and “isn’t sticking around long enough to get his hands dirty in negotiating a tough labor contract.” Hopefully, the next MTA CEO can tough it out for the full tenure of his deal. A fifth CEO in six years isn’t good for even the best of businesses.

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The Apple Store is coming, and Grand Central may never be the same. That, at least, is a dramatic take on the latest news.

Later today, the MTA Finance Committee will vote to approve a 10-year lease with Apple for the current Metrazur space, and after months of rumors, the computer and tech giant will begin preparation for the space. It is, for Apple, an ambitious undertaking. At 23,000 square feet, the Grand Central store will be the company’s largest, and Apple was the only company to respond to the MTA’s RFP for the space. They — and not the MTA — will pay Metrazur $5 million to terminate their lease early and have vowed to make only “modest alterations” to historic elements while keeping signage at a minimum. Still, the store’s presence will be felt.

First, the lease terms: Apple will be renting out the entire northern balcony for payments that start at $800,000 a year and grow to over $1 million by year ten. They will also be renting an additional amount of ancillary facilities for over $300,000 a year, growing to $400,000 by year ten. The lease contains two five-year options as well. In addition to the Metrazur space, the currently-closed northeast balcony will be a part of Apple’s retail store as well.

In its own materials, the MTA feels it is getting an above-market offer from Apple even though they were the only ones to respond to the RFP. They are paying significantly more than Metrazur does now. Apple has said that construction will last approximately 120 days once they obtain control over the property. So it seems as though opening in time for the 2011 holiday season would be optimistic at best.

What intrigues me most about Apple’s arrival is its sheer popularity. The MTA isn’t charging a sales percentage on the lease, but the authority anticipates that the presence of the Apple Store will boost gross sales to its other Grand Central terminal by at least 1 percent which would add $500,000 to the MTA’s take. The dollars, though, are the least of my concerns.

The staff summary of the lease has a sentence that piqued my curiosity. “Recognizing that the Apple Store is expected to attract many customers and entail a substantial back-of-house operation, Apple Metro-North and MTA Police Department personnel have engaged in intensive planning effort to ensure that Apple’s operations will be compatible in all respect, and not interfere with, the primary use of the terminal as a transportation facility.”

In other words, keep those long lines out of the way of harried commuters.

Even as Grand Central matures into a retail and food hub, it is as its most basic level a place that services people going somewhere else. It’s home to one of the busiest subway stations in the city as well as the largest number of train platforms in the world. Turning it into a destination has increased its popularity and made it a more pleasant place to wait for trains, but it still must get people to their destinations.

So Apple will have to compromise. When the iPad 2 came out in March, I checked out the line on 14th St., and it went from the corner of 14th and 9th Ave. to 17th and 10th Ave. That won’t work in Grand Central as commuters try to navigate gadget-crazed fans. Apple has vowed to make it work, and so has the MTA. In a few months, we’ll see it in action.

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Jay Walder has tendered his resignation as MTA CEO and Chair, effective October 21, 2011, the MTA announced this afternoon. Walder, who has served as head of the MTA since October 2009 and has led a remarkable effort to trim internal costs and improve the authority’s bureaucracy, will be joining the joining the MTR Corporation — a publicly-traded company based in Hong Kong that operates rail services in Asia and Europe — as Chief Executive Officer and a member of the Board of Directors.

Walder’s controversial Golden Parachute provisions will not be triggered as he is ostensibly departing the MTA on his own. This is, however a big blow to the authority, and one that seems to be a complete surprise to those in both the transit community and the upper echelons of New York government.

“I want to thank Governors Cuomo and former Governor Paterson for the honor of serving the people of New York State,” Walder said“The MTA’s transportation system is the foundation of the metropolitan region and we are fortunate to have thousands of dedicated men and women who work so hard to provide these critically important transportation services to millions of people each and every day. I believe that we have accomplished quite a lot in a short period, with the support of two Governors, the Mayor, a hard-working Board and many others.”

In an internal memo circulated to his colleagues at the MTA, Walder, a 52-year-old New York native, said he made this decision with “mixed emotions” but has faith that the MTA will continue on its slow upward trajectory. “I believe that this path that we have collectively set forth on together as a company, to amke every dollar count, deliver the best possible customer benefit is one that will serve the MTA and the region well today and in the future,” he wrote. Sources tell me that he sent a similar note to the MTA Board.

Walder will leave New York to head up the Hong Kong-based MTR Corporation which operates commuter rail in Hong Kong and intercity rail services from Hong Kong to Beijing, Shanghan and Guangdong in China. It is also building new rail lines in Hong Kong and China and operates rail systems in London, Stockholm and Melbourne. MTR consults in Asia, Australia, the Middle East and Europe as well and has become a leader in transit-oriented development. The company had total revenues of $3.8 billion and $1.1 billion in underlying profit.

“This is an exciting opportunity for me to lead a publicly-traded, multi-national corporation with a broad set of business activities,” Walder said. “The MTR Corp. is widely recognized for its world-leading rail systems and the innovative property developments that are built around stations.”

MTR’s revenue figures, as The Wall Street Journal posited, may have been a motivating force. According to The Journal, the current CEO of MTR made approximately $1.78 million in 2010, not including stock options. Walder makes $350,000 as head of the MTA with a housing subsidy.

During his two years as CEO and Chairman, Walder has led a successful turnaround in the way the MTA does business. He has cut nearly $1 billion in annual expenses from the MTA’s operating budget and recently unveiled a plan that would cut capital expenses by a total of $4 billion over five years. These savings helped stave off financial doom for the MTA. Meanwhile, Walder pushed through a customer service-focused agenda that included train countdown clocks, real-time bus tracking projects, a commitment to open information and two redesigns of the website. He was also amidst a project that will see the MetroCard phased out within the next few years.

“In challenging times, we brought stability and credibility to the MTA by making every dollar count, by delivering long overdue improvements and by refusing to settle for business as usual,” Walder said.

My Take: For the MTA, Timing Could Not be Worse

As the news sinks in, I’m finding little good in this announcement. The next few months are going to be of paramount importance for the MTA as it must figure out how to close a $10 billion capital funding gap and negotiate a new contract with the Transport Workers Union Local 100. Walder had been a vocal part of both of those efforts, and it appears as though he likely won’t be around to see either through. Gov. Andrew Cuomo will likely appoint an interim CEO at a time when the authority can ill afford to suffer through turmoil at the top.

I also can’t help but feel as though Walder is leaving before the job is done. The MTA is very much in transition as it has tried to cope with an austerity budget, major capital projects and technological innovation. The job isn’t done yet though as funding isn’t in place and projects are in flux. Will the next leader push through countdown clocks and better fare payment technologies? What will happen with the bus tracking projects and the authority’s commitment to providing datasets for developers? What happens with the labor negotiations and the capital budget wrangling?

Walder was the best and most knowledgeable MTA head during the past few decades, and his departure is clearly a blow to the MTA and those fighting for better transit in the New York City area.

Politicians, Advocates Respond: ‘An inopportune time’ for a departure

As the news develops, transit advocacy groups and New York State politicians are readying their statements. “MTA Chairman and CEO Jay Walder has been an effective, innovative leader. He helped restore the agency’s credibility and changed the way it does business, finding billions of dollars in savings during his tenure,” Kate Slevin, Tri-State Transportation Campaign Executive Director, said.” But his departure comes at an inopportune time. New York’s regional transit system faces a capital funding gap that could be as large as $9 billion, and which needs to be addressed in the coming months. Straphangers are at risk. Governor Cuomo must quickly fill this vacancy with an effective leader who has a deep understanding of the transit system.”

Paul Steely White, executive director of Transportation Alternatives, echoed those sentiments. “Jay Walder steered the MTA through its toughest challenges since the bad old days of the 70s,” he said. “Facing a daunting fiscal situation brought on by the governor and state legislature’s repeated budget raids, Walder kept our trains and buses serving millions of New Yorkers 24 hours every day. His work to bring Select Bus Service and Real-Time updates to transit riders is bringing New York City’s transit system into the 21st Century and will help keep the city and region competitive with other global leaders vying for business,
talent and capital. Mr. Walder’s commitment to the necessity of transit in the lives of New Yorkers has set a high bar, and his successor must come with equal leadership to steer the MTA and the region through the rough terrain ahead.”

The RPA put out its perfunctory statement as well: “Jay Walder has done a superb job at the MTA during the past two years of extreme economic challenge. New York will miss his deep knowledge of and passion for the transportation network that makes the region’s economy possible. That network, of course, is bigger than any one individual. We have every expectation that Governor Cuomo will appoint an outstanding transportation professional to replace Jay and continue his work on modernizing and investing in the future of the subways, buses, commuter railroads, and river crossings.”

While speaking with Albany reporter Liz Benjamin, Senator Martin Golden bemoaned Walder’s departure. Golden called it “a loss to the city and state of New York” but doesn’t believe he was pushed out, sentiments I’m hearing from inside the MTA as well. “I think he was just hitting his stride,” Golden said, “and got an offer he couldn’t refuse. It’s unfortunate for us.”

Governor Cuomo, who will have the chance to appoint a successor, issued his own statement: “For nearly two years, Jay Walder has shown true leadership at the helm of the MTA and been a fiscally responsible manager during these difficult financial times. Riders of the MTA are better off today because of Jay’s expertise and the reforms he initiated will benefit all for years to come. Jay’s departure is a loss for the MTA and for the state, but I thank him for his service and wish him the best in his future endeavors.”

Mayor Michael Bloomberg added his take: “Jay Walder is a world-class transportation professional and any city in the world would have been lucky to have him. He set a new course for the MTA during an extremely difficult period when the agency was not given the resources required to meet the City’s needs. He expertly shepherded major projects like the 7 line extension and new bus rapid transit lines, and by embracing new technology, he made significant improvements to the customer experience – from gateless tolling on bridges to countdown clocks in subway stations – that the public will appreciate long after his departure. I was proud to work with him on these and many more projects. He is a first-rate leader with big ideas, and I will miss collaborating with him. He is the type of person we can’t afford to lose, and his departure is a real loss for New York City, the metropolitan region, the state and the country.”

James Vacca, the head of the City Council’s Transportation Committee, didn’t mince his words. “This resignation comes at a crucial time. A year after the worst service cuts in the MTA’s history and yet another fare and toll increase, the most serious challenges for straphangers may still lie ahead,” he said. “While Chairman Walder deserves credit for taking on many structural issues that previous MTA leaders had delayed for a tomorrow that never came, the MTA continues to face a $250 million operating gap and a capital budget that runs out January 1. It’s getting harder and harder to do more with less, and the MTA needs someone at the helm not only who understands the role mass transit plays in the lives of everyday New Yorkers but who is prepared to get to work on day one.”

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Jonathan Ballon, a public finance lawyer, is the newest MTA Board member. The New York State Senate confirmed Ballon yesterday to a six-year term. He was appointed to the board by Gov. Andrew Cuomo at the suggestion of Robert P. Astorino, the county executive of Westchester, and is likely replacing Donald Cecil, a holdover appointee whose term had expired in 2009.

A Business Wire piece has a bit more on Ballon’s background: “Mr. Ballan is a Member of the law firm of Mintz, Levin, Cohn, Ferris, Glovsky and Popeo, P.C. and heads the firm’s New York Public Finance practice group. He has served for many years in a number of significant appointed governmental positions, including as Chairman of the Municipal Assistance Corporation for the City of New York, Chairman of the New York State Public Asset Fund, and Board Member and Chairman of the Capital Committee of the New York City Health and Hospitals Corporation.”

Ballon reported has “broad experience developing innovative legal structures for financings for numerous state and local governments.” At a time when the MTA’s finances are on a shaky foundation, his expertise could come in handy.

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