Archive for New York City Transit

It’s starting to seem like a regular occurrence around here, but the MTA has again announced record monthly and daily ridership, this time for September. The numbers are staggering, and as they filtered throughout the transit community yesterday, various groups issued calls for funding and better representation of an important constituency.

According to New York City Transit, on Tuesday, September 23, the MTA recorded 6,106,694 paying customers. This was the fifth day in September alone that over 6 million riders swiped into the subway system, and it marked the first time since the late 1940s — when the elevateds still loomed over the streets of Manhattan — that ridership hit such a high level. Overall, 149 million passengers rode the rails in September, another figure higher than any time since the late 1940s.

MTA leaders were quick to point out the significance of the figure. Back in 1985, when the MTA started tracking daily numbers, the high peaked at 3.7 million. Now, it’s nearly two-thirds higher. “New Yorkers and visitors alike continue to vote with their feet, recognizing that riding the subway is the most efficient way to get around town,” MTA Chairman and CEO Thomas F. Prendergast said. “This is a phenomenal achievement for a system that carried 3.6 million daily customers just 20 years ago. As ridership increases, the MTA Capital Program is vital to fund new subway cars, higher-capacity signal systems and improved stations to meet our customers’ growing needs and rising expectations.”

Prendergast wasn’t the only one noted the ties between increased ridership and the need for investment in the system. Yonah Freemark noted a connection on Twitter as a few of us were discussing the numbers:

The city’s advocacy groups too picked up the thread. “With more New Yorkers using public transit, we need to guarantee that our system can continue to thrive with the city it serves. These record numbers should be setting off alarm bells for our elected officials in Albany, who will need to find $15 billion in the next few months to fund the MTA’s basic infrastructure and construction needs,” John Raskin of the Riders Alliance (of which I’m a board member) said. “If we don’t continue to invest in our system and build for the future, these strong numbers could represent a peak instead of a trend. It’s vital that our elected officials find the funding needed to support the entire $32 billion capital plan, which represents the least we can do to maintain our system so it can last for years into the future.”

Gene Russianoff and the Straphangers echoed those sentiments. “The rain of riders,” Gene said, “is both an opportunity and a challenge for New York — an opportunity for economic growth that no other American city can even aspire to [and] a challenge to win the necessary capital funds – $32 billion over the next five years – that will allow the subways and buses to handle the millions flocking to the system every day.”

The needs are obvious. The popularity is obvious. The support isn’t there. Somehow, someway, this disconnect between politicians and their constituents who rely heavily on transit needs to be resolved. New York’s future, now more than ever, depends on it.

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It’s been a long time since New York City’s last major collision involving two subway cars and multiple injuries. Despite a few recent high-profile derailments, the 1995 Williamsburg bridge incident in which a motorman on the J trail likely fell asleep and rear-ended a stopped M train in front of him was the most recent deadly crash. The motorman was killed, and scores of passengers were injured. Earlier this month along the 8th Avenue line, Transit avoided the potential for a far worse accident.

The story, as Pete Donohue reported it yesterday, is dramatic and scary. Essentially, an A train operator missed a switch and started heading uptown on the downtown express tracks north of Canal St. and south of West 4th. The failures mounted and only quick thinking down the line and a clear view down the tracks averted disaster. Donohue writes:

A subway operator on the A line recently piloted an express train uptown — on a downtown track — for several minutes before coming to a stop, according to sources. A dispatcher tried to contact the crew by radio after realizing the train had pulled out of the Canal St. hub on the wrong track, and was moving against the regular flow of traffic. But the crew later told authorities they never heard the emergency radio broadcasts, the source said.

The operator only halted the A train after she already had passed through the Spring St. station and spotted the headlights of a southbound express idling ahead of her at the next station, W. 4th St., the source said…

Luckily, the screwup happened on a stretch that, for the most part, is a straight track with good visibility, a veteran motorman said. If the train operator had been going around sharp curves, and wasn’t hearing or receiving dispatchers calling out on the radio, this could have ended with a serious crash, the knowledgeable old-timer said. “She could have had a head-on collision,” he said. “That’s the only way to say it. There’s no nicer way to put it.”

…The A train originally was traveling south when signal problems started causing extensive delays in the system. Dispatchers began rerouting service, and the A train operator was told to was told go back uptown from Canal, sources said. The proper series of steps would have been to empty the train of passengers, pull into a spur track just south of Canal, and then maneuver through a switch to the northbound express track, authorities said. Instead, operator simply went north on the same southbound track, apparently thinking she would soon encounter the crossover switch she needed by going in that direction.

All well’s that ends well. The A train was traveling only slowly northbound and was able to stop well before reaching any oncoming train, and dispatchers were able to halt southbound service as the problem was sorted out. But as the B Division trains — the lettered lines — doesn’t enjoy the same tracking system as the A Division, it’s easy to see how this could have been much, much worse.

It isn’t immediately clear how the TO missed the switch. There’s already an extensive thread on Subchat debating just that question, and many have questioned why the train operator was not more familiar with the set of switches or the fact that she had ended up on the wrong track. Additionally, the failure of the emergency radio broadcasts is a big concern as well. For now, the TO has been assigned to desk duty, and the MTA is investigating. If anything, this incident underscores the need for modern signal and communications system, something the MTA has wanted, but hasn’t been to afford, for years.

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As a general disclaimer, I’m on the board of the Riders Alliance. I don’t allow that position to cloud my views and judgment. Make of it what you will.

Over the past few years, since John Raskin’s Riders Alliance entered the scene, the grassroots organizing advocacy group has gotten the attention of the MTA in some unique ways. Along with strong support from Daniel Squadron, the Alliance has convinced the MTA to conduct targeted line reviews for individual subway routes, and so far, the F, G and L have all seen concrete analyses and improvements as a direct result.

A few months back, during his MTA confirmation hearing, Tom Prendergast let slip that he would consider full line reviews for the entire system. In a sense, this was a surprising thing to say off the cuff because Prendergast was essentially committing significant MTA resources to around 20 individual line reviews. In another sense, it seemed shocking that regular internal studies of subway lines wasn’t already a part of the MTA’s operational handbook. Nothing really came of it, and a few months ago, Squadron sent a letter asking for an update.

Quietly, the MTA has tried to distance itself from the full line review, and in a larger Gotham Gazette piece about the Riders Alliance, the MTA went on the record in downplaying Prendergast’s comments. Read the entire piece for a deep dive into current advocacy efforts, and I’ll excerpt the key parts on the line reviews.

Chairman of the MTA Thomas Prendergast has said in the past that he supports an eventual full-line review of every line in the system and many activists have encouraged the chairman to make that happen. However, MTA spokesperson Kevin Ortiz told Gotham Gazette that each full-line review is a massive long-term undertaking. Ortiz said the reviews require a significant number of staff and good deal of money. Those staff come from both the MTA’s planning and operating units, financing is always a major challenge, and the reviews can not be performed quickly. “The A and C line review is something that will take some time. We can’t start that right away, so it will probably get completed at some point in 2015,” said Ortiz.

Ortiz added that the cost alone would prevent any comprehensive review of all subway lines in the immediate future. “That’s just not going to happen,” he said. Explaining that a full-line review requires the MTA to examine every aspect related to a line’s operation, Ortiz detailed that this includes ridership, infrastructure, scheduling, and service design down to the efficiency of shared trackage with another line…

MTA’s Ortiz notes, too, that despite the exhilaration activists and politicians may feel over improvements brought by full-line reviews, some of the more lasting improvements, such as the dramatic uptick in train frequency along full-line review veteran, the L line, were in fact due to multi-million-dollar investments in new infrastructure.

As Cody Lyon details, that multi-million-dollar investment concerns communications-based train control which allows the MTA to significantly ramp up capacity along individual subway lines. It is, in fact, the key driver behind capacity increases along the L line, but it’s a significantly large investment with no clear future throughout the city or funding sources.

To me, though, this shouldn’t be an either/or proposition. Out of the line reviews came common sense upgrades that improved train service and customer-facing relations. The MTA should figure out a way to assess its system every few years without the urgings from politicians. If that’s no way to make that a part of a $13 billion operating budget, I worry for the future of rationalized and convenient transit designed to meet demand.

Furthermore, the big-ticket items need funding and support as well. The line review can only go so far before the need to spend millions or billions on signal and communications upgrades kick in. As stewards of the subway, though, it’s up to the MTA to do both, and right now, they seem to be struggling with this mandate.

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A brief thought on the G train

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Last weekend, after spending the afternoon at Kara Walker’s Domino’s Sugar Factory installation and grabbing dinner at Paulie Gee’s in Greenpoint, I took the G train back to my end of Brooklyn. It was a pretty easy ride, made easier by the fact that we didn’t have to wait long at Greenpoint Avenue, but when we got off in Ft. Greene, I realized I had left my credit card at the restaurant. So I got to enjoy a bonus pair of G train rides.

The ride back to Greenpoint was frustrating. I was annoyed with myself for leaving my card at the restaurant, and to make matters worse, I caught the tail lights on the G departing Fulton St. as I made it to the platform. On schedule 12 minutes later, the next train showed up, and I had better luck on the way home. All told, it was a fine ride that could have been much, much worse.

The next day, G train service got a little bit more frequent. Based on increased off-peak and afternoon demand, the MTA decreased weekday headways from 10 minutes to eight minutes. This move will reduce wait times across the board and alleviate crowds during the P.M. rush. This measure came about after the MTA, at the urging of the Riders Alliance and Daniel Squadron, conducted a line review, and these folks were happy. “These improvements will help commutes on this important line,” Squadron said, “and hopefully make lives a little easier for the riders who depend on it.”

So the politicians like it. But if you thought this increased service would make G train riders happy, guess again. Based on the reaction on social media, G train riders used this news to complain even more about the early morning crowds and the so-called G train sprint. They demand full-length trains from the MTA — though full length trains for the size of those IND Crosstown platforms would be an utter waste of resources — and they bemoaned that the MTA still doesn’t care about G train riders.

On the one hand, as the G train is seemingly ignored throughout the city, its riders are the ones most vocal on Twitter and New York City blogs. It runs through some hip and hipster neighborhoods but also through some areas without density. It doesn’t have the ridership to warrant longer trains, and the concept of induced demand — for which I’ve argued in the past — does not have evidentiary backing strong enough to warrant the costs of added service.

On the other hand, people sometimes have to run for trains! I have to dash down a few staircases if my train is pulling in as I arrive at the station, and sometimes, I miss a train on the weekends that doesn’t run too frequently. It’s all part of not knowing where my train is at all times, but that’s an issue for B division lines without countdown clocks. What makes the G worse of course is the platform sprint, but unless the MTA starts closing extra entrances — such as India St. — the trains won’t line up with the nearest staircases. The crowding complaints are easier to ignore. Let’s see how G riders would handle a rush hour 6 train.

I’m tempted to say the rider complaints can thus be dismissed, but they should be heard out. In an ideal world, the MTA would have the money and resources to run full trains at peak hours to avoid sprints and placate costumers. But they can’t, and the demand isn’t there. When it is, though, riders should be front and center making their voices heard. Today, the added service — which generally runs on time and fairly regularly — will have to suffice.

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I am an ardent acolyte of the Q train. Although I sometimes have to wait a few minutes than I’d like on the way home, the Q offers a speedy ride through Manhattan and into Brooklyn. Mine is only the sixth stop, and despite a slow crawl over the bridge and through the De Kalb interlocking, on a good day, I’m off the train barely 20 minutes after stepping on.

For years, the Q trains have run express in Manhattan regardless of the hour, and the ride home is always fast. But for those who board at a local stop, the wait for an N train in the middle of the night can seem interminable. In December, to respond to changing travel patterns, all Q trains between the hours of midnight and 6:30 a.m. will run local, Transit announced this week. “We are constantly analyzing service and ridership trends in order to provide the best service possible to all of our customers at all hours,” New York City Transit President Carmen Bianco said in a statement. “As we saw increased ridership at local stations along the Broadway Line, it simply made sense to provide these customers with more service.”

According to the MTA, Transit’s Ops Planning Division looked at MetroCard swipes at local stations and found that overnight usage had increased by nearly 30 percent while express station usage had climbed by only 12 percent. Thus, Brooklyn-bound Q trains will switch from the express tracks to the local tracks south of 57th St., and the trains in both directions will stop at 49th, 28th, 23rd, 8th and Prince Sts.

For some riders, trips will be longer. The MTA alleges that customers at express stops will see average travel times increase by about one minute while customers at local stations will see average wait times cut in half and travel times reduced by six minutes. Overall, Transit estimates saving 6000 customer travel minutes per night. Though, I hope the local Q travels faster overnight than the local N train did at 6:30 yesterday. Even though dwell times weren’t extreme, the train seemed to crawl in between stations even with nothing in front of it.

According to the MTA, the service change does not require Board approval and will cost $73,000 a year. By December, only the D train and the 3 to Times Square will survive as Manhattan’s sole overnight express trains.

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When New York City’s subway system last witnessed 1.7 billion riders pass through its fare gates in one calendar year, it was 1949. Various elevated trains still rans, and the city ran at a different speed with the post-World War II boom only slowly ushering in the age of the automobile. Robert Moses’ infamous Cross-Bronx Expressway had only just begun, and the BQE would see a northern extension open the next year. The Lo-V’s still roamed the rails, and William O’Dwyer was the mayor.

Earlier this week, though, the MTA announced that in 2013, 1.708 billion people paid for their subway fares. As I’ve said in the past, if the trains seem more crowded than ever, that’s because they are. On an average weekday, 5.465 million people ride the subway, and on a typical Saturday, over 3.2 million swipe in. Sunday offers a respite with only 2.563 million rides.

Recent growth has been tremendous. Since 2007, weekend subway ridership has grown by nearly 10 percent while combined weekend ridership is up by approximately 13 percent. And after Hurricane Sandy knocked out the system late in 2012, ridership has come roaring back, even as service changes mount and the Montague St. Tunnel remains out of action.

In a release touting the figures, the MTA offered up some tidbits. Unsurprisingly, Brooklyn saw the city’s biggest increase with ridership up 2.4 percent last year, and the L, G and F trains all saw the biggest growth in the Borough of Kings. The 2 and 3 in Harlem also witnessed growth of around 4.6 percent.

Along with the figures, the MTA also announced ridership by station. The charts, with six years of data, are fun to browse. Of particular note was an increase in ridership on the Upper East Side. The Lexington Ave. IRT station at 86th St. witnessed a four percent growth in ridership, and over 20 million Upper East Siders crammed into this station last year. The area is simply screaming out for the Second Ave. Subway, and the impact it will have on overcrowding conditions on the Lexington line can’t be understated. In fact, five of the top ten busiest stations were along the 4, 5 and 6. Hopefully, the MTA will deliver on time.

The top ten stations remained predictable, with Times Squares’ 63 million passengers retaining its crown. Grand Central came in second, with Herald Square and Union Square a few million behind. The two Penn Station stops — counted separately — came in 5th and 6th; together, they’d be right behind Times Square. Columbus Circle, 59th and Lex, the aforementioned 86th St. and the Lexington-51st/53rd St. complex round out the top ten.

It’s easy to read the tea leaves. People feel safe riding the subway, and for all the legitimate griping about delays and fare hikes, dirty conditions and dingy stations, it remains the most reliable way around the town, and even more so for the price. If 1.7 billion riders recognize it, why can’t our city leaders and state politicians as well?

Ed. Note: I’m on vacation this week in Montreal where I’ll be using the Occasional card. I’ll post a few times this week, including on an engineering report on the East Side Access, but new content may be on the lighter side. Check out my Instagram account while I’m away. I’ll post some photos from up north.

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For a variety of reasons, none of them bad, I don’t have the time this evening to write a full post in advance of Monday morning. I’ll have something up later in the day, but in the meantime, I have two important items, one much more serious than the other.

We’ll start with the good: This Wednesday plays host to my Problem Solvers Q-and-A at the Transit Museum on the future of the MetroCard. I’ll be interviewing Michael DeVitto, Vice President and Program Executive for fare payment programs at NYC Transit, and we’ll be discussing what’s next for the 21-year-old card, what will replace it and when. I have a sneaking suspicion DeVitto will not reveal that we’re heading back to the age of the token, but you never know. The 6:30 p.m. event is free, but the Transit Museum requests you RSVP. I’m looking forward to this one.

And now the bad: I didn’t have a chance to give this story its due last week, but there was a major data breach concerning personal information of over 15,000 salaried Transit employees. As The Post reported, the information — including names and social security numbers of current and retired workers — was discovered on a CD-ROM that had been left instead a refurbished disk drive. The MTA is investigating the cause of the breach, and officials have noted that the existence of such an unencrypted disk is a breach of internal policies. So far, the data, as The Post notes, has not been used for “malicious purposes.”

Following the NTSB reports of an 82-mph speed just prior to derailment and a video of the crash’s aftermath, the MTA has released its own B-Roll of the recovery efforts. The agency had to re-rail the cars and move them out. Now, crews have to repair 800 feet of damaged rail before running test trains and restoring service.

In the meantime, bus service between Yonkers and the 1 line will continue on Tuesday. Metro-North service will operate between Poughkeepsie and Yonkers with shuttle buses to the Van Cortlandt Park-242nd St. station. Hudson Line tickets will again be cross-honored on the Harlem and New Haven Lines, and NJ Transit will take Harlem Line takes on the Port Jervis and Pascack Valley lines. There is still no word yet when full service will be restored.

Meanwhile, in Manhattan and Brooklyn, the last FASTRACK of the year hits the F line. Trains will be running on the A between West 4th and Jay St. with shuttle buses providing service between Jay and York Sts. in Brooklyn and between East Broadway and Broadway/Lafayette. This is the first FASTRACK along this stretch of the tunnels, and it’s the last FASTRACK of the year. We don’t yet know what next year’s treatments will be, but I assume this program will continue.

Due to a variety of circumstances yesterday, I had the opportunity to take five subway rides at various hours of the day. My peak-hour trains were packed to the gills, but I also rode an uptown A train in the early afternoon and another uptown E train 90 minutes later that were both tight on space. Everyone, it seemed, was on the subway.

Yet, November 20 paled in comparison with October 24, for that day, according to The Times, was the busiest since the MTA started keeping records in 1985. As Matt Flegenheimer reports, the MTA has determined that 5,985,311 people used the subway that day, a record high in MTA history. It was a perfect storm for record high ridership:

The feat was consistent with a pair of little-publicized trends: Ridership tends to peak on Thursdays, transit officials said, and the last two Octobers are responsible for the five busiest subway days on record — three Thursdays and two Fridays. Before the new high, the record was 5,938,726, set on Oct. 11, 2012.

“October is a month where you have school in session for a majority of the days,” said Kevin Ortiz, a spokesman for the authority, adding that Columbus Day was the only major holiday. “It’s also a month when a vast majority of the working public is at work.”

Thursdays, meanwhile, combine the high peak-period ridership of a midweek morning with an after-work slate of happy hours and late nights out, Mr. Ortiz said. Ridership on Thursdays in 2012 was 2.4 percent higher than the average weekday figure, the authority said. Wednesday was second busiest, Tuesday was third, and Friday — when high late-night numbers are often offset by sleepier rush hours — outpaced only Monday, the typical coda to a long weekend.

If the subways seem crowded, I’ve often said, that’s because they are. It’s hard to read too much into this trend other than as a clear indication that people are using mass transit, but it’s also easy to draw a lesson from increasing ridership. Investment in transit continues to be an important piece of the New York City puzzle. The MTA’s next five-year capital plan is going to be a huge ask, and it needs to come through.

Meanwhile, Mayor-elect Bill de Blasio is taking the reins of a city where, on one weekday shortly before Election Day, subway ridership was nearly three-quarters of the entire population of the city. That’s one very large constituency that deserves more than it’s getting.

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Poll: Are you not satisfied?

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In the month of August, 138.7 million New Yorkers rode the subway, with trains seeing 5.113 million riders per weekday and 5.717 million riders on Saturday and Sunday combined. That’s a lot of people. In fact, it’s a new 45-year record high for August for the MTA, and the initial figures for September are even higher.

For better or worse than, a lot of people are riding the subway. Tourists, residents, students, workers, business folk and retirees are all taking the train everywhere, and even as the fares went up in March, so too did ridership. Now, the MTA is planning to increase service across eight lines to better meet peak-hour demand, and ridership shows no signs of slowing down. It is, in other words, a far cry from the subway system of my youth.

New Yorkers ride the trains because they have to do, but complaints are always on the rise — which leads me to question just how much we’re enjoying the service. I marvel at the ability to get around relatively quickly, easily and cheaply, but sardine-like rush hour trains are no joy. The MTA too is interested in rider feedback, and today, they released the results of their rider survey. It ends up that we’re mostly satisfied, maybe.

I’ve always been skeptical of the MTA’s ridership survey. It’s a self-serving poll in which the threshold for “satisfaction” is a 6 out of 10. Batting .600 would make you the best baseball player in the world, but succeeding satisfactorily 60 percent of the time is hardly brag-worthy in other contexts. That said, 76 percent of riders are satisfied with subway service while 77 percent were satisfied with the station environment. Only 67 percent are satisfied with the overall value for the money. To me, those numbers are backwards as the value remains high but the quality of service and especially the station environments is generally closer to adequate.

In terms of security, riders feel safer during the day than at night with 83 percent saying personal security before 8 p.m. is A-OK while 71 percent say the same thing after 8 p.m. That’s up from 67 percent last year, though the bump is within the poll’s margin of error. Rush hour crowding is the biggest problem with only 43 percent of riders feeling good about the crush loads. On the other hand, satisfaction with information about unscheduled delays has hit a three-year high of 69 percent.

Now, based on complaints about the subway, these numbers have always struck me as high but perhaps they’re indicative of a perspective on the city’s transit network. We may complain about the problems, but generally, day in and day out, we get where we need to be on time and with relatively little hassle. (Or else the numbers are inflated. Both answers are quite likely.)

So here’s my question to you: Based upon your daily experiences, are you happy? Are you satisfied? I think I am, but that doesn’t mean there isn’t a lot of room for improvement. “Satisfied” is, after all, a fairly low bar to climb.

How satisfied are you with subway service?
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