Archive for Subway Cell Service
Underground cell service: a panacea or a prison?
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As news of the MTA’s revived attempt to outfit its underground subway stations with cell and wifi service gains steam, the authority has released the details of its revised deal with Transit Wireless. If all goes according to plan, the city’s 277 underground stops could be fully wired within six years, and while the MTA could realize a few hundred million in revenue and New Yorkers would be able to take advantage of 21st century technology while waiting for the subway, many are wondering if this new service will create a subterranean panacea or a cell-phone prison.
When the reports surfaced that the Transit Wireless deal was back on track, the initial stories were spares on the details, but Bloomberg’s Greg Bensinger and Amy Thomson dug them up. In essence, the terms of similar to the original deal in that Transit Wireless will pay the MTA $46 million to start the project and will foot the $200 million bill for installation as well. The funding will come in part from Transit Wireless’ new partner Broadcast Australia, that company that retrofitted Hong Kong’s metro for wireless service.
Although Broadcast Australia would not reveal the extent of its financial obligations, company officials seemed optimistic that their involvement would be beneficial all around. “We’ve been scanning for opportunities like this one,” Chris Jaeger, the managing director of international business, said. “The project fits very neatly with our business aspirations.”
The original plans called for the following stations to be wired first: 23rd Street and 14th Street on the Eighth Avenue line (A/C/E), 14th Street on the Seventh Avenue line (1/2/3), 14th Street on the Sixth Avenue line (F/M), and Eighth Avenue and Sixth Avenue on the L line. According to Bloomberg News, those stations will be wired first, and the project will start within the next two months. After that, says Transit Wireless, stations “could be completed at a rate of 10 to 15 per month.” That seems wildly optimistic for an MTA technology outfit, but if these companies have the expertise, it wouldn’t be an impossible goal to meet. The company says blueprinting and surveying work is through, and since only the stations — and not the tunnels — will be wired, the work will be unobtrusive.
The next step is the toughest. As was the case back in 2007, it’s no sure thing carriers would sign up. Now, as then, the cell companies will have to make sure that the Transit Wireless fees make sense. With such widespread adoption of cell phones and the prevalence of smart phones and data-ready devices, carriers ought to jump at a chance to bring their signals underground.
So then we arrive at the controversial question: Will cell service underground bring a fresh hell to the subways or will it just be an extension of business as usual? Those who never leave parts of Manhattan south of 125th St. are growing concerned that cell service will ruin that one quiet hour a day, but the truth is that subway cell service is far from unique or new. Although the 277 underground stations — with the exception of those close enough to the surface to pick up signals — aren’t currently wired, the 191 stations above ground have always been cell-phone ready. In the Bronx, Queens and Brooklyn, straphangers make their phone calls, check their email and idly surf the net while killing time before the train arrives. At the underground stations lucky enough to get spotty service, the same happens. The world, as far as I know, has not ended.
Underground, in cramped quarters where sound carries, the situation may be a little different. Straphangers may grow wary of hearing each other’s conversations echo throughout the station, and the rush to get in a 20-second phone call as the train pulls into a cell-equipped station may start to drive everyone nuts. But it’s a part of moving society forward. Enough people are mindful of their conversations. Enough people will make use of their smart phones to be productive. The underground world will not end.
MTA vows to bring cell, wifi service underground, again
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In September 2007, the MTA chose a little-known company named Transit Wireless to receive a $200 million contract that would allow it to equip all underground subway stations with wireless capabilities. It seemed almost too good to be true, and we quickly learned that, in fact, it was. Just one month later, the agency revealed that Transit Wireless had no financial backing, and as of June 2009, the company was still insolvent.
Yesterday, though, a light — or is that a bar of cell service? — appeared on the horizon as the MTA announced that the deal with Transit Wireless is back on track. Pete Donohue had more in the Daily News:
Transit Wireless will soon start work on wiring stations so riders can make calls and send texts during everyday travels – and during emergencies. Under the original agreement, Transit Wireless was to rig the first batch of Manhattan stations within two years of getting the construction go-ahead. The company would then have four years to wire all other stations.
The MTA board approved the project in September 2007. It didn’t give the “notice to proceed” until last week because the MTA doubted Transit Wireless had solid financing, sources said. MTA brass finally gave the outfit an ultimatum to lock in funding or lose the contract, one source said. Transit Wireless has since brought another company on board, Broadcast Australia, the source said.
Once complete, riders will have cell-phone service on platforms, mezzanines and other parts of stations. For the most part, there won’t be onboard service between station stops. Under the deal, cell-phone companies would pay Transit Wireless to carry their signals, and the MTA would get half the revenue, sources said. Transit Wireless is expected to cover all construction costs.
As Donohue’s sources note, this push to deliver on a three-year-old contract appears to be coming from Jay Walder himself. The MTA CEO and Chairman has made realizing technological innovation at the MTA a priority during his first year at the helm, and although he mentioned that wireless signals underground would not take precedence over projects easier to implement, if the MTA can exploit an outstanding contract that requires another company to pay for the work, they should do so.
On the other hand, I’m not going to count these wifi chickens before they hatch. Transit Wireless’ website is still stuck in late 2007, and the company originally claimed it would pay out a minimum of $46.8 million to New York City Transit over ten years while footing the cost for building a wireless network underground. The price tag on that was pegged at $150 to $200 million three years ago.
Meanwhile, in a person-on-the-street piece, NBC New York’s Jillian Scharr found that reaction among straphangers was mixed. Some look forward to cell — and more importantly, data — service underground while others view it as loud conversations that should remain private invading the public sphere. At least the tunnels won’t be wired so the conversations will stop when the trains arrive. That is, if this plan comes to fruition in the first place.
Walder: Timeframe for cell service ‘simply unacceptable’
Posted by: | CommentsThe MTA, long known for its tight control of its transit data, hosted last night its first developers conference. The agency partnered with Google to discuss with local software developers how it can better create an environment of open information so that entrepreneurs and engineers can produce applications that will help riders with their commutes.
Unfortunately, I couldn’t attend the conference due to my law school finals schedule, but I was able to watch some of it online. One the more intriguing announcements came from MTA CEO and Chairman Jay Walder when he previewed an app contest the authority will host this fall. With new volumes of open data available to the public, the MTA is going to award prizes for the top three applications in three categories: Best Customer-Friendly Application, Best Visualization of MTA data and Best Mash-Up of MTA and Third-Party Data. The possibilities are endless, and smart phone-equipped riders will be the ones who benefit.
Yet, despite this attention to mobile application development, the MTA is still lacking underground cell service and a plan for implementation. Walder addressed that topic tonight during the Q-and-A session, and Allen Stern of CenterNetworks.com caught the clip on video. Walder spoke about his annoyance with the state of cell service underground and how he is “frustrated with pages upon pages of why it’s not going to happen this decade.”
Currently, he explained, the MTA has issued an RFP for wireless service on commuter rail lines and has signed a deal to equip Grand Central with wireless, but their plans for Transit remain in limbo. “We have a contractual arrangement to be able to get cell service into the subway as well and I hope that we’ll have that in the not too different future as well,” he said. “I think the timeframes we have established for this are simply unacceptable. I don’t believe we can explain to people why it will take until 2019 or something of that nature to be able to get cell service into the subways. And so we’re working on a range of different ways to be able to do it. But it does turn out to be one of the more problematic and vexing issues we’re facing.”
Walder has a reason to be annoyed. The MTA has been talking about underground cell service since 2005 and signed a deal (with a company many believed to be less than reliable) in September 2007. When the promises of a pilot six months after that failed to materialize, I figured the efforts to bring wireless underground were all but dead. It isn’t surprising to hear a decade-long timeline from Walder.
Underground cell service is a tricky thing though. As Stern wrote, “I can’t say I am a huge fan of cell phone service underground. It’s bad enough having to listen to music I am not interested in as if I was at a concert, now we will be subject to 200 phone calls as well.” One of my Twitter followers echoed those sentiments: “Personally I enjoy the one hour of my day that isn’t interrupted by phones, texts and emails.”
But it goes well beyond idle chit-chat and personal conversations. Having a wireless-equipped subway system will allow for greater productivity. It will accomodate those who need to work and those who can’t afford to spend 40 minutes a ride without cell service the opportunity to be plugged in. It will allow New York to better take advantage of its position in a global economy. With the good will, obviously, come the bad of conversations that are too loud or too inappropriate, but that’s the price we pay today. The subways shouldn’t be island away from the technologies of the 21st Century.
It is, then, somewhat ironic for the MTA to be so invested in open data when the phones that run these promised applications don’t work underground. Hopefully, the authority can show a commitment to this aspect of the technology as well.
Amtrak, now with some wireless internet
Posted by: | CommentsOver the last three and a half years of writing here, one of the recurring topics has focused on Internet access or lack thereof on the region’s commuter rail lines. The MTA has been engaged in a never-ending attempt to wire its underground subway system for basic cell service, and Sen. Chuck Schumer has called for wireless access on the MTA’s commuter rails. It truly is a matter of economics and productivity because people with Internet don’t suffer through time lost to commuting. Maybe people can spend more time with their families because they can get work done on their rides into and out of work. Still the efforts continue with no real end in sight.
Earlier this week, though, Amtrak kinda sorta joined the wireless fray. The national rail carrier announced wireless internet access for Acela Express passengers this week. Access is free on board all Acela Express trains, in stations in D.C, Baltimore, Philadelphia, New York, Providence and Westwood, Massachusetts and in all ClubAcela lounges. Unfortunately, Amtrak says it won’t be extending access to its non-Acela trains in the near future. For a country so obsessed with productivity, the lack of non-phone carrier Internet access along our train lines is a technological step backward.
In DC, underground cell coverage expanded
Posted by: | CommentsOver the last few years, I’ve followed the MTA’s attempt at bringing cell phone service to its underground platforms while, at the same time, exploring how Washington’s WMATA has far surpassed the MTA in this technological effort. This past weekend, the Metro moved yet another step ahead of New York City as it expanded cell service at its busiest stations. While Verizon customers have enjoyed underground coverage for years, Friday marked the start of underground service for AT&T, Sprint Nextel and T-Mobile at the system’s 20 most popular stations.
Friday’s service debut was just the start of an ambitious roll-out of cellular subway service. By the end of next month, D.C. straphangers will enjoy continuous street-to-platform coverage, and in a year from now, the unwired 27 underground stations will be hooked into the cell network. In Oct. 2012, full underground service inside the tunnels will debut. As D.C. moves ahead, here in New York, we’re just spinning our wireless wheels waiting for someone to bring cell service to the subways.
DC’s Metro moves toward a fully wired system
Posted by: | CommentsIn Sept. 2007, the MTA announced plans to wire all underground subway stations for cell service. Nearly two years later, nothing has come from the ten-year contract the MTA inked with a less-than-secure company. Meanwhile, a few hundred miles to the south, the District of Columbia’s WMATA is continuing their slow and steady march to a fully equipped underground cell network, and the transit authority’s plans to wire their tunnels within three years is still on target.
According to a report last week on DCist, the WMATA is set to unveil the first phase of its plan in October. Shortly after Columbus Day, cell service for all four major carriers will be available in the 20 busiest Metro stations. By the end of 2010, the rest of the system’s underground stations will have cell service, and by October 2012, the tunnels will be cell-equipped as well. I know New York’s system is far older and more expansive than DC’s Metro. I know the challenges are greater in the city, but DC has been working to implement service since 2000. New York’s own MTA continues to fall further and further behind its technologically-advanced competitors.
DC to enjoy full Metro cell coverage by 2012
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Cell service in the New York City subway has become something of a afterthought around town. Every two years or so, the story pops up in the news, and the MTA claims cell service underground is “coming soon.”
In fact, 18 months ago, the MTA signed a contract to start rolling out cellular service to every underground station. The pilot program was originally supposed to be ready two years after that. I wonder if we’ll actually see cell service in six months or so. Anyone want to bet on it?
Meanwhile, down in DC, where the cavernous Metro is, at some places, hundreds of feet deeper than the New York City subways, cell service for Verizon customers has been a fact of life for DC riders since the WMATA and Verizon started developing a system back in 1993. This collaborative effort between the transit agency and a cell carrier led to a Verizon-built and -owned network, and the WMATA got a free underground radio system out of the deal.
Yesterday, Metro announced that the entire system would be covered by all major U.S. cell carriers and Wi-Fi service by 2012. New York will have to play catch-up soon. Dr. Gridlock of The Washington Post reports:
Twenty of the busiest underground stations will have expanded cell phone service by the end of this year, and the entire rail system will be equipped by 2012, Metro said in an announcement this afternoon…
Four companies — Verizon Wireless, Sprint Nextel, AT&T and T-Mobile — will build a new wireless infrastructure in the underground rail system during the next four years, the announcement said. The companies will design, build, operate, maintain and own one wireless network. They also will build a second wireless network, which Metro will own, operate and maintain for its operational and public safety communications…
The wireless contract will generate a minimum of nearly $25 million during the initial 15-year term and an additional $27 million during the five, two-year renewal terms, Metro said. Other FCC licensed and unlicensed carriers can gain access to the networks either through entering into agreements with Metro or the group of carriers, all of which will produce additional revenue for the transit agency.
Thus, the obvious question: If the Washington Metropolitan Area Transit Authority can enter into such a favorable deal, why can’t the Metropolitan Transportation Authority?
I understand that New York City’s system is far more extensive and significantly older than D.C.’s Metro. It’s also much closer to the surface and, to my amateur eye, would seem to be far more conducive to underground cellular service than a system that features stations 160 feet below ground.
While the MTA struggles to find money to cover operating expenses, the transit agency has to keep an eye out to the future. It has to be able to maintain New York’s competitive edge in a cutthroat global economy. Inevitably, that means equipping the city with a state-of-the-art transportation system. If DC can do it, so could New York.
‘Who are you texting 50 service alerts a day?’ ‘IDK, my bff, MTA.’
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Now, we’re talkin’ service alerts. Or is that texting?
Nearly three months after a torrential downpour led to a system-wide failure of the subways that exposed the MTA’s deep-rooted communications problems, the MTA has issued a request for proposals for a text message alert system. A press release from the MTA has more:
The MTA is seeking the services of an external firm to provide a common platform for an all-agency service alert system that can be used by operations staff and public information officers at MTA operating agencies to notify customers of any events that might disrupt their normal travel. The agency is hoping to begin providing the service to customers by the spring of 2008.
The proposed system would send text messages or e-mails to customers’ designated e-mail accounts, cell phones, PDAs and other similar communications devices – in as close to real-time as possible. Such messages would include notification of planned service disruptions such as scheduled track work that might result in weekend delays or alternate train routing, as well as unplanned disruptions resulting from fires, storms, flooding or other emergency conditions.
This plan — similar to ones already in place in New Jersey and Washington, DC — is a welcome development. It first hit the news one week after the flood and was featured as a prime recommendation in the report on the MTA’s failings during the flood.
MTA CEO Elliot “Lee” Sander noted that a text message alert system had been in the works prior to the flood. That August morning’s event simply served as a catalyst to get the ball rolling faster.
“Better customer communication has been high on my priority list since I came to the MTA earlier this year,” Sander said. “The flooding on August 8 made it clear that timely text and email alerts are necessary, and I am confident we can find a third-party provider with the processing power to carry this out. It will no doubt be the largest such customer service alert system in the nation.”
As it stands now, the MTA is anticipating well over one million subscribers to their text message alert system, and they have to search for outside agency to handle the volume because they simply do not have the server capacity to handle such a large system. We all know that the MTA’s website has a history of breaking down under pressure, and I’m glad to see the Authority calling for a little outside help.
Eventually, all the MTA’s e-mail alert systems will be housed under one roof, and we’ll all be happy knowing that the latest service advisory is just a text message away.
This morning, during the piece on the shakey future of Transit Wireless, I teased you all with promises of some ridiculous stories about subway cell service. Well, wait no longer because here they are.
First up is Councilman Oliver Koppel, a Democrat from the Bronx. Mr. Koppel wants promises of cell-phone-free subway cars. I’ll give you a second to catch your breath from all of the laughing.
Here’s the story: Councilman Koppel is rightly concerned that some riders will be annoyed when others start shouting into their cell phones on the subway. Instead of limited cell service to platforms only, Mr. Koppel has proposed cell-free zones, much like those used by Amtrak on their long-haul runs, in subway cars. Better yet, Mr. Koppel claims that passengers will be self-policing when it comes to designated cell-free zones.
Come on, Oliver. Haven’t you ever ridden the subway? Haven’t you enjoyed sitting next to someone with their iPod up so loud you can hear the words to the songs they’re listening to? Haven’t you enjoyed the singular pleasure of sitting in a car with someone playing music out of their cell phones with no headphones? If he really thinks subway riders are going to be self-policing when it comes to cell-free zones, I have a bridge to sell Councilman Koppel.
But wait. It gets better. I know, unbelievable, but stick with me. Another council member is worried that passengers on their phones may lose focus of their surroundings and wander off the platforms and on the tracks. Councilman Simcha Felder — proud supporter of the F Express Plan — may take the cake with this one. Colin Moynihan at The Times’ Cityroom blog reports:
A different concern was raised by Councilman Simcha Felder, who said that he feared that riders might become engrossed in platform phone conversations and mistakenly wander off of the edge of the platform and fall onto the tracks below. He asked that phone reception be halted at the broad yellow stripe that lines the edges of most platforms.
“Why does there have to be cell service to the end of the platform?” he asked. “At least this way it would automatically stop people from walking into the trains or walking off the platform.”
I have no sarcastic comment for that one. It wins. Hands down. What more can I say?
This city has 191 above-ground or at-grade subway stations that already cell phone friendly. How many people have ever wandered into the path of an oncoming train because they were so engrossed in their conversation that they completely lost track of their surroundings? I’m not sure what Mr. Felder does when he’s on the phone, but I think most people maintain at least a minimum level of awareness of what’s around them. People don’t walk into each other (often) or into the paths of oncoming trucks while ambling around the city with their cell phones. They certainly won’t fall onto the subway tracks because they’re on the phone.
So there you go. Your elected officials: worrying about things that are so beyond the realm of believability.
Did the MTA sign a cell service contract with a bogus company?
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At the end of September, the MTA and Transit Wireless announced a multi-million-dollar deal that would usher in the age of cell phones in the subway. Since these two groups completed their 10-year deal, things were silent on the cell phone front, but this past weekend witnessed a flurry of news — one good, one bad, and some just plan ol’ ridiculous — concerning the upcoming arrival of cell-equipped subway platforms.
Today, I’ll tackle this news in two parts. First up is the good and the bad. Later on, we’ll get to the ridiculous.
In the age of terrorism, the MTA is astutely aware that cell phones can be used to trigger underground detonations. To that end, in case of an emergency, the MTA is prepared to crack down on underground cell phone use by non-MTA employees.
In principle, this is a great idea. Once emergency response protocols are in place, MTA workers and police officers can limit cell phone use. But what about in the first few minutes of panic and confusion when a terrorist is most likely to use a cell signal as a remote detonator? I’m no terrorism or emergency response expert, but I would have to believe that simply expressing a wish that people don’t use their phones to contact loved ones during an emergency probably won’t work.
If that’s what I consider good news, what’s the bad? Well, Michael Rundle at Metro brings us a story about the precariousness of Transit Wireless. It sounds like the MTA signed a 10-year deal worth around $200 million with a company that doesn’t really exist and may not have the funds to pay up or implement its plan. The details, if you will:
The company tasked with bringing cell phone service to 277 subway stations within six years is a startup with no secured financing and their deal with the Metropolitan Transportation Authority could fall through, according to testimony at a City Council hearing on Thursday…
But under questioning from the City Council Transportation Committee, MTA Deputy General Counsel Jerome Page said a necessary stage in securing the plan — a Notice to Proceed — has been withheld from the company pending secured financing. “The MTA has entered into an agreement with TW that seems too good to be true,” said committee chairman John Liu. “Not only is it supposed to cost the MTA nothing, the MTA believes it may even garner some revenue for the MTA. However, a crucial element is missing — sound financial backing.”
While Liu fears that the MTA will be “back at the drawing board a year, two years from now,” I’m just enjoying a good chuckle over this story. Of course the group with the best bid is the one least able to fulfill the terms of the deal, and if Transit Wireless has to back out of the deal, it seems unlikely that the MTA could sue the nascent group because they would have no assets. Considering that no wireless carriers have signed on to the deal yet, I wouldn’t be surprised to see this whole thing fall apart in the blink of an eye.
So as we sit and wait for the cell service plan to fall apart, check back later — around 1 p.m. — for some funny stories that came out of last week’s City Council hearing on the cell phone service. I can’t make this stuff up.









