Archive for WMATA
The signs have it
Posted by: | CommentsSubway signs are rather mysterious creatures. Really do we see work crews hanging up new signs, but somehow, whenever the MTA adjusts its routes, the ubiquitous black signs hanging up in stations change along with it. An article in the Washington Post this week illuminates the sign-making process the District of Columbia’s WMATA. While their system is smaller and less prone to service changes than ours, Metro’s in-house sign shop makes 40,000 signs and decals a year. I can only imagine how busy New York’s own sign-makers are.
DC’s Metro moves toward a fully wired system
Posted by: | CommentsIn Sept. 2007, the MTA announced plans to wire all underground subway stations for cell service. Nearly two years later, nothing has come from the ten-year contract the MTA inked with a less-than-secure company. Meanwhile, a few hundred miles to the south, the District of Columbia’s WMATA is continuing their slow and steady march to a fully equipped underground cell network, and the transit authority’s plans to wire their tunnels within three years is still on target.
According to a report last week on DCist, the WMATA is set to unveil the first phase of its plan in October. Shortly after Columbus Day, cell service for all four major carriers will be available in the 20 busiest Metro stations. By the end of 2010, the rest of the system’s underground stations will have cell service, and by October 2012, the tunnels will be cell-equipped as well. I know New York’s system is far older and more expansive than DC’s Metro. I know the challenges are greater in the city, but DC has been working to implement service since 2000. New York’s own MTA continues to fall further and further behind its technologically-advanced competitors.
WMATA to get in-tunnel cell service by 2012
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Now and then, I like to see what’s happening in transit systems outside of New York City. Often, I’ll turn to Washington, D.C., for a glimpse at what an efficient — and much smaller — transit system looks like. The lessons from D.C. can be illuminating as we watch the MTA carom from one ill-fated project to another.
Earlier this week, the Washington Metro’s board announced that WMATA passengers would enjoy in-tunnel cell service by the fall of 2012. Lena H. Sun, a staff writer for the Washington Post, reports:
Metro officials said the agency and a consortium of wireless carriers are on track to install equipment so riders can receive and make cellphone calls on all carriers at the 20 busiest Metrorail stations by mid-October. Only Verizon and Sprint roaming customers can use their phones on the Metro now, and coverage is often spotty…
But don’t expect to stay connected between stations. That won’t happen until the consortium finishes installing cable and other equipment underground, a process that is likely to take until October 2012.
Under an agreement announced in February, Verizon, Sprint Nextel, AT&T and T-Mobile will be allowed to install equipment in the tunnels over the next four years. The agreement will provide the cash-strapped transit agency with nearly $25 million over the first 15 years. The estimated $2.4 million in expenses will also be paid by the wireless carriers.
Now, we can debate for hours whether or not cell phone service underground is a positive development. Every day, I see the impact of cell service on a subway ride. As my Manhattan-bound Q or B train snakes across the Manhattan Bridge and as my Brooklyn-bound trip heads off into the heart of Brooklyn every day, I see passengers scramble for their phones and being their furtive five-minute calls. Most are respectful as they try to keep their conversation to a minimum, but others are screamers, intent on informing the entire car what their significant other has at home for dinner that night.
As those trains head back underground, cell service is lost until the trenched, open-air tracks arrive at the Prospect Park stop. It may be silent, but it’s also a technological blackhole.
In Washington, Metro riders have enjoyed cell phone service for the better part of this decade. It’s not perfect, but it’s there. Furthermore, the WMATA has negotiated a contract that’s beneficial to all. The agency earns millions of dollars, and the cell companies get access to a new network of customers. Everyone — except those looking for a quiet ride — wins.
Meanwhile, in the Big Apple, the MTA keeps promising to find some company intent on writing the system at a price too low to believe, and time after time, the project stalls. Outside of the luxury of an underground cell network, the MTA’s system doesn’t have the capacity for proper emergency communications, and it just isn’t a modern system. At some point the technological modernization of the New York City subways will begin. We could do far worse than look to our neighbors to the south for inspiration.
A tale of two transit websites
Posted by: | CommentsThe WMATA’s website presents a clear, clean and informative home page. (Click the image — and the thumbnail below of the MTA’s website — to enlarge.)
With The New York Times proclaiming New York to be over and with a new day dawning in the White House today, all eyes will be on Washington, DC.The Nation’s Capitol will have to cope with a crush of people, and the WMATA — a financially beleaguered transit system — will bear the brunt of the crowd.
Absurd Style Section articles aside, Washington’s transit website certainly earns the crown in the Internet wars. Last month, the WMATA unveiled a spiffy new website design, seen above, and the reaction was uniformly positive. Greater Greater Washington gave the site a good review, and I sat here in Brooklyn jealous of the WMATA’s AJAX-based, informative and easy-to-navigate new design.
Just look at that thing. On one screen, without having scroll down, a user gets a clear sense of what the WMATA is all about. There’s a trip planner in the top-right corner and a real-time display of train, bus and elevator status updates beneath is. Along the top are links to the system map and next train information, something sorely lacking in our subways. The centerpiece of the page is a rotating news story with links to the latest WMATA releases. Below that are key information boxes with links to pages about the SmarTrip Card and inauguration advisories.
Putting the MTA’s site — at left; click to enlarge — under a similar microscope reveals some stark differences. The main role of a transit agency’s website is to aid the rider in his or her efforts at getting from point A to point B in a timely fashion. The WMATA’s site fully realizes that goal; the MTA’s site does not. It shouldn’t take three clicks to get to the service advisories or latest news releases.
On the homepage, not all of the content on the MTA’s site fits above the fold and what is on top is arguably unimportant. The MTA in Pictures box is a nice touch, but it adds nothing of informative value to the site. Having the MTA’s powerful Trip Planner there would be a far better use of space. In fact, the Trip Planner gets very little play on the home page. It is the 18th of 21 links on the right side of the page, most of which don’t aid the casual rider in getting information he or she needs. A link to the Sustainability Webinar is useful for research, but the event was seven months ago. No one really needs that anymore.
For the most part, the boxes in the center column contain useful information but are generally not too timely. To get to the main list of MTA news releases, a user must click through two links. On the WMATA’s site, everything is right there. The MTA’s site can be as fun as a frustrating game of hide and seek.
Now, I realize that the MTA is a conglomerate of many different agencies, and I know that New York City Transit’s homepage features the Trip Planner link front and center. The main site, however, should be more user-friendly. Get me where I want to go first; tell me about Elliot Sander’s March presentations later.
As the MTA gears up for another week of abuse during the public hearings on the fare hikes and service cuts, the Board members and officials who opt to sit through the torture will hear a common theme. The MTA leadership is out of touch with the riders, people say.
We could debate the truth of that allegation for words on end, but in 2009, all it takes is the website, the true public face of the authority. If the MTA could present an easy-to-use and informative site as the WMATA has done, people would begin to think better of it.
In D.C., a battle over Metro funds is brewing
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Every now and then, I like to check in on how the MTA’s competitors in other cities are doing. Today, we journey down I-95 — or is that Amtrak’s Northeast Corridor? — to our Nation’s Capital where the WMATA is facing its very own funding crisis.
For the last ten days, we’ve watched in New York as the state Assembly dealt a blow to the MTA’s financial situation, and we’ve seen the agency begun a fund-searching review in order to meet goals for its next five-year capital plan. Things could be worse.
In Washington, the WMATA is in the unenvious position of receving one-third of its funds from the Federal Government, and one of the Senators who holds the purse strings — Sen. Tom Coburn, a hard-line Republican from the car-happy state of Oklahoma — is threatening to block a $1.5 billion federal grant for Metro.
Now, this isn’t just chump change for the Metro. It’s money the WMATA needs to bring their old and decaying system up to a state of good repair. Considering that environmental movements are all the rage, the government — both in New York and in DC — is strangely hesitant to help out the greenest of green options: public transportation. WTOP Radio’s Adam Tuss has more from DC:
Rep. Tom Davis, R-Va., has authored a bill which would provide $1.5 billion for Metro over the next 10 years. If the bill passes, Virginia, Maryland and D.C. have agreed they will match the $1.5 billion. The funds would go a long way for Metro, which is the only major transportation system in the nation that lacks a dedicated source of funding.
But the Davis bill, as it is currently constructed, will likely never make its way past Coburn. “I’m happy to be a roadblock to that bill,” Coburn tells WTOP. “It’s $1.5 billion they want, we (the government) don’t have the money to pay for it, so where are we going to get the money?”
Coburn doesn’t think one penny of funding for Metro should come from American taxpayers. “How dare us say we are going to steal opportunity from our children so that we can have a ride on the Metro. I think the vast majority of Americans would disagree with that.”
Isn’t it cute that all of a sudden a Republican in the Senate is concerned about spending? And where, oh, where could the government find the meager sum of $1.5 billion for a transportation network that has a ridership of millions of federal workers and tourists? Considering that we’ve spent trillions of dollars on overseas wars — and, yes, Coburn supports those efforts without noting any effect whatsoever on our children — I’d think $1.5 billion wouldn’t be tough to find.
Coburn, ignoring that self-sustaining public transit would be too expensive to attract any ridership, wants the Metro riders to pay. “My position is, if you want to ride the Metro, pay what it costs to ride the Metro,” he said. “Riders will pay for the upkeep and the capital improvements that are needed.”
Coburn’s opponents on both sides of the aisle are ready to fight him for these funds, and I’d have to believe that Metro will get its money. But yet again, politicians are doing all they can to obstruct funding for mass transit. One day, maybe mass transit will get the respect it deserves as a major driver of urban economics. One day, politicians might be willing to go out on a limb to fund it.
But as we’ve learned in New York and as we see in DC right now, mass transit proponents are fighting and losing an uphill battle right now. We’ll just have to keep on trekking ahead as the cars continue to win.
DC, NYC subway proponents fighting it out online
Posted by: | CommentsTimes reporter Jennifer 8. Lee went down our Nation’s Capital recently and spied a sign extolling the supposedly rat-free environment of the WMATA’s Metro. Her subsequent blog post on City Room about the sign has spurred on a 112-comment debate comparing DC’s Metro to New York’s subway. As I’ve written in the past, I’m no fan of the WMATA. Its cleanliness, however, is about the only thing it has going for it. [City Room]
DC Metro on time less often than NYCT
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When it comes to subways, the concept of “on time” is a rather amorphous one. Most New Yorkers would consider the subway to be on a time if a train were pulling into a station and getting ready to open its doors right as we were making our way down (or up) the staircase to the platform. In reality — pesky thing that — the folks who run subways have a stricter definition of “on time” that even involves some schedules, and according to recent reports, New York is faring pretty well with that “on time” thing.
The recent report to which I am referring is one that comes from Washington, D.C. The Metro, according to WTOP News, is suffering from a performance gap. More trains are arriving off schedule. Adam Tuss has more:
On the rails, Metro has set a goal of 95 percent when it comes to on-time peak service during the morning and afternoon rush periods. The actual on-time performance statistics during November, the latest month Metro crunched its numbers, show 85 percent of trains were on-time for a.m. service, a full 10 percentage points off. Even lower at 83 percent was p.m. service.
By itself, that’s not a very impressive figure. When we start to compare it to New York, it looks even worse. According to the most recent NYCT performance indicators, the numbers for 2007 were down compared to 2006, but trains were still running on time — that is, within five minutes of their scheduled times — 93 percent of the time for the first eight months of 2007.
So there, Washington! Take that.
Now, I’m sure some of you are wondering why I’m making such a big deal about this. Just this week I finished Zachary Schrag’s The Great Society Subway, an excellent history of the D.C. Metro. In it, Schrag highlights on more than one occasion the fact that the Metro’s planners didn’t want the system to be like New York’s; rather, they wanted to be better than New York’s.
I’ll give the book a proper review next week, but after reading how D.C. officials, who lord over what I consider to be a very nice-looking subway that offers mediocre service, consider their system far superior to New York’s, it’s comforting to get concrete information that Washington’s system isn’t as good as New York. For all our complaints about service, the MTA is better at being “on time,” whatever that means.
Fares, fares, everywhere fares
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Before getting to the record low two weekend service changes, let’s journey down to Washington, D.C. for a brief jaunt. The Washington Metropolitan Area Transportation Authority just unveiled one whopper of a fare hike, and it certainly makes you appreciative of the inevitable fare that the MTA’s board will pass next week.
Basically, here’s the situation. Unlike the MTA, the WMATA has no dedicated source of revenue and instead relies on fare box intake as well as relatively meager contributions from the Commonewealth of Virginia and the great state of Maryland. The fare increase is needed to shore up a budget that faces a 2008 deficit of $109 million. The fare hike details, courtesy of Lena H. Sun’s article in The Washington Post:
After months of contentious debate, the board compromised in a 5 to 1 vote that will raise the subway rush-hour boarding charge by 30 cents, to $1.65 per trip, and increase daily parking fees, which are as high as $4, by 75 cents for six months. The board has an option to raise parking fees an additional quarter after that. Virginia member T. Dana Kauffman cast the sole opposing vote
The fare and fee hikes are scheduled to take effect Jan. 6 and would be the first such increases in four years, officials said. There are no increases for off-peak subway fares or MetroAccess…
As a result, rush-hour riders, who make up the biggest portion of daily users, will experience the largest increases. A trip from the Vienna Metrorail station to Dupont Circle would increase from $3.65 to $4.35; a trip from Shady Grove to Tenleytown would go from $3.35 to $4.
Percentage-wise, these increases are astronomical. The base fare increases by 22 percent; the fares from suburban stations will increase by approximately 19 percent. In comparison, the cost for a 30-Day Unlimited MetroCards is increasing by 6.5 percent.
With the WMATA’s tier fare structure comes a suburban vs. urban debate. Board representatives from Virginia and Maryland say that their suburban constituents are against these astronomical increases and are open to the idea of sitting in soul-crushing DC-area traffic to avoid paying up to $8.70 a day for a round trip on Metro. Those commuters who park-and-ride could see weekly increases of up to $10.75 a week. Yikes.
Once again, no matter how inept the MTA can be sometimes, all things considered, we have a pretty sweet subway in New York, fare hikes and all.
And now a segue.
Luckily for you, that pretty sweet subway system tones down the service advisories for the holidays. Thank the tourists. There are only two service alerts this weekend, and neither of them are all that inconvenient.

From 7 a.m. to 7 p.m., Saturday, December 15 and Sunday, December 16, Bronx-bound 4 trains run express from 149th Street to Burnside Avenue due to cable work north of 149th Street station.

From 12:01 a.m., Saturday, December 15 to 5 a.m. Monday, December 17, Brooklyn-bound D trains run express from 36th Street to Coney Island/Stillwell Avenue due to switch renewal north of 9th Avenue.
Everyone’s raisin’ the fares
Posted by: | CommentsThe WMATA’s board voted today to raise fares for the D.C. Metro. The increases are very substantial with the rush hour base fare increasing by 22 percent and the maximum fare going up by nearly 16 percent. It certainly makes our upcoming fare hike pale in comparison. More on this story later. [Washington Post]
In NYC, officials skip the fare hike hearings, but in DC, no riders show up
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So the MTA’s fare hike hearings are suffering from something of a PR backlash. As I noted on Monday, MTA board members — those very same board members who don’t ride the subways but have to vote for the fare hike next month — haven’t bothered to show up to the hearings. That’s certainly the way to win over a very skeptical public.
In fact, the non-attendance has gotten so out of hand that one legislator is proposing stripping absentee board members of their votes. Rory Lancman, a Democratic Assembly representative from Queens, has written a bill that would bar board members from voting on the fare hike if they haven’t attended at least 50 percent of the hearings. Lancman, an avid opponent of the congestion fee, raises a valid point, but right now, it’s too little too late.
Meanwhile, down in the our Nation’s Capital, the Washington Metropolitan Area Transit Authority is going through its very own fare hike motions. The WMATA, despite double-digit ridership growth over the last five years, claims they need a fare hike in order to maintain their current levels of service. In fact, as I noted in August, the WMATA is already threatening to cut DC’s already-pathetic late-night subway service if they don’t get the fare hike. Aw, how cute. They’re resorting to the same threats as the MTA. They want to be just like us.
In fact, they’ve even gone so far as to schedule a series of meetings in Virginia, Maryland and the District so that riders can give feedback on the fare hike proposals. Now, while our fare hike hearings suffer from a noted lack of officials, DC’s hearings have another problem: Only four people showed up to the first one yesterday.
As Lena H. Sun in the Washington Post reported, this poor turnout was probably related to the location chosen for the fare hike. The WMATA picked a conference center in Reston, VA, a DC suburb that is Metro-accessible. The conference center, however, is not at all accessible. Here’s how the WMATA’s Website recommends you get there:
By Metrorail: Orange Line to the West Falls Church station, transfer to the Fairfax Connector Bus 505 or 950 to the Reston Town Center Transit Station where a free shuttle bus will leave at 6 and 6:30 p.m. to the public hearing. Fairfax Connector will provide free shuttle bus service from the public hearing to the Reston Town Center Transit Station.
Got that? Take the train to a bus to a free shuttle bus to a public hearing. I don’t think the WMATA has set up enough hoops through which it expects the public to leap. For her part, WMATA board member Catherine Hudgins said it was “possible” that the location may have contributed to the poor turnout. Ya think?
So as New York and the MTA go through a few growing pains on the long and torturous path to a seemingly-inevitable fare hike, at least the MTA has picked places that are rider-friendly. No one shows up to listen to the complaints, but in New York, the people are out in force. In Washington, where the WMATA is involved, it’s a whole different beast all together.










