
A swipeless, credit card-based fare payment system could be in our subway-riding future.
Since taking his spot atop the MTA hierarchy, Jay Walder has overseen a push to bring 21st Century transit technology into a system that has long been resistant to modernization. It was that drive that led Gov. David Paterson to appoint Walder to the authority’s top spot, and while many headline-generating projects — the MetroCard replacement program, the countdown clocks — have been in the works for a few years, Walder has seen them move from concept to reality.
In a few years, we could be mourning the death of the MetroCard as transit agencies around the world look to move toward an international fare payment standard. For the past six months ending on Tuesday, the MTA conducted a pilot program with Mastercard’s PayPass and Visa’s payWave technologies. In the final segment of my interview with him, Walder discussed the future of fare payment technologies and the eventual end of the swipe.
Second Ave. Sagas: Improving the fare technology has been a major push of yours over the last year. Where do things stand now? People ask me all the time about improving bus loading times, getting rid of MetroCards, what the next-generation fare payments are going to look like. How soon do you see that technology coming online and what will it look like?
It may well be that the single most demonstrative benefit of a new fare collection system would be on the buses.
Jay Walder: I’m glad you raised bus loading times because it may well be that the single most demonstrative benefit of a new fare collection system would be on the buses. The loading times are horrific on buses, and it’s due, in a large extent, to the fare collection system. The difference is that a MetroCard can take several seconds to dip and an Oyster Card in London is 200 miliseconds. We’re talking about a fundamental shift if we’re able to do it.
The good news out of the pilot program that we’ve had running along the Lexington Ave. line and eight connecting bus routes and express buses is that the system has technologically proven to be satisfactory and has met the objectives that we set out to achieve. It operates off of a standard payments technological platform which I think is beneficial to us going forward. There are some wrinkles that are exactly the sort of thing you would get in a pilot process so better to be doing it in a pilot than otherwise.
The pilot will end at the end of this month, and that’s important because the history of some of the technology pieces is that we did a pilot to get to the next pilot and then we did the next pilot to get to the pilot after that. The point of the pilot ending is that we are concentrating on moving out into the production phase of getting this done, and I think you will see contracts early-to-mid next year that will be moving this forward for the subway and bus system. They will be done in a way that can and should work with the Port Authority and New Jersey Transit. So we can potentially break down the barrier of the Hudson River that way. Also, we’re moving forward with some tests on how we can incorporate some of this into the commuter rail environment as well so that we might think of changing our fare collection process there.
Second Ave. Sagas: Do you anticipate that it will look pretty similar to the Pay Pass system as it’s been set up for the trial?
Walder: There are two parts of it. The actual technology of how this looks will be pretty similar. It might be slightly different, but again we’re trying to stay with standard technology. We’re not trying to build something that’s a custom fit. The second part is that there are elements of what we need to do that are not the norm of what Pay Pass does and we need to find ways to be able to do that as well.
You’ve also seen, if you look at some of what we’re doing on bridges and tunnels right now, we’ve entered into a pilot program there with Visa at a number of stores across the metropolitan region that may well be a model for how we might use the retail environment to refill cards as well. We’re looking at a whole range of things that are involved in that. I think you’ll see us moving to production phase next year.
One of the things we have to work out is the degree to which we do this to a parallel, sort of a side-by-side to the MetroCard or do the degree to which we really do this and have it implemented in a wider range of places but don’t really look to turn it on until we know we can take away the MetroCard. We’re trying to figure that out right now.
Second Ave. Sagas: When will this come online? Is there a year?
Walder: I’m staying away from giving you a year for the moment because we really need to take all of the results of the pilot into account. We need to develop firm plans for the way we’re going to roll this out, and I’m a little worried about being a hostage to fortune unless I give our people time to look at that.
But the direction of travel is very clear, the benefits are very clear. It will be something that is simpler for customers and provides more flexibility in the way we utilize our fare structures. I expect a lot more flexibility in the way that you may be able to get cards, reload cards, and do anything like that, including using the Internet in much different ways in which we do right now. We’ll be using the retail environment in much better ways than we’re able to do it right now. We’ll be potentially moving much more of the payments process away from the MTA and into the payments industry which may be a beneficial thing for us to do. Finally, I think it provides a degree of service, customer service, that people will appreciate. I think anybody who uses a cross-town bus will immediately appreciate it.
This wraps up my interview with Jay Walder. In only 30 minutes, he and I discussed many topics, and hopefully, I’ll be able to sit down with him again in the near future to probe some issues that wasn’t able to cover. In case you missed it, in Part I, I looked at the MTA’s fiscal state; in Part II, we talked about labor relations and alternate revenue sources; and in Part III, I quizzed Walder on the Second Ave. Subway and various other construction plans.