While New Jersey Transit’s response to Sandy left much to be desired, the MTA seems to have earned itself some praise in the eyes of a generally skeptical public. According to a Quinnipiac poll released today, 75 percent of New Yorkers rated the MTA’s overall response to Sandy as “good” or “excellent.” Utility companies, on the other hand, earned just a 37 percent approval rating in the poll.
As the MTA spend a considerable amount of time working to restore service shortly after many of their tunnels were flooded and rail yards inundated, the authority kept the public informed through a wide array of social and traditional media outlets. Customers knew what was going on and why and had a solid sense of the timeline of service restorations. It has been a rare moment of good will directed toward the MTA, but we’ll have to see how long that lasts. Fares are set to go up on March 1.

On Friday, Jeremy Soffin served his final day as Director of Media Relations for the MTA, and today, MTA Chairman Joe Lhota named Adam Lisberg as the new Director of External Communications. Lisberg, currently the editor of
As the MTA and TWU once again