
A glimpse at the Queens bus map shows intricate lines in overlapping colors but little usable information.
An article in last week’s Queens Courier made me laugh. “Queens Buses Lack Helpful Maps,” the headline read. Of course, Queens buses aren’t the only surface vehicles suffering from a map deficit. Have you ever tried to use an MTA bus map?
The article itself covers some familiar territory. The maps are hard to read; drivers don’t announce enough stops or connecting services; and bus arrival times are a mystery. Take a read right here. The big news seems to be that the MTA is hoping to beef up the information offering on buses. Says The Courier:
Traveling on MTA buses in Queens is dizzying for even the most experienced commuters – let alone the every day New Yorker. On most Metropolitan Transportation Authority (MTA) buses, the only route indicator is a map located directly behind the driver’s seat.
The red, green and blue lines that wind and swerve across the borough’s bus map look like a board game gone terribly wrong. For most bus riders, the map is the only way to navigate neighborhoods unknown to them, and the over 100 lines that operate throughout Queens further complicate their commutes…In compliance with the Federal Transit Administration (FTA), the MTA requires bus drivers to announce bus stops at “transfer points, major intersections and terminal arrivals, as well as any stop requested by a customer,” said Charles Seaton, an MTA spokesperson.
In many cases, there are vandalized and torn maps or no map at all. Buses also lack route identification, providing riders with little to no assistance in planning their trips…According to Seaton, the authority has plans for audio and visual improvements, which will follow the MTA protocol for bus stop announcements. Riders can also use their phones to find directions from online services such as Google Maps and Hopstop.com.
The problem is one of familiarity. Those who know the Queens bus system, for instance, can use the map to supplement their own knowledge. A quick glance will reveal approximately where various routes intersect with each other and where they provide connections to nearby subways.
Problems arise, however, for those who aren’t regular users well versed in the ways of the map. The current MTA bus maps make planning a trip on the fly awfully difficult. Stops aren’t delineated, and frequencies are nowhere to be found. While the MTA has relied on apps to fill the information gap, those riders without the ability to check their phones will be left guessing or waiting if they don’t opt to drive instead.
Personally, I know these pains quite well. I’m very familiar with buses in Manhattan as my parents allowed me to take buses long before I could take the subway on my own, and I have a working familiarity with some Brooklyn bus routes. But if I’m going somewhere new and considering the bus, I’ll have to meticulously plan the route ahead of time or use my phone while out. The current maps, in their PDF or physical form, are a mess of contrasting colors, overlapping route lines and bare outlines
Better solutions are out there. Cap’n Transit has explored the idea of frequency maps for bus service, and others have taken a stab at streamlining the visual presentation. Yet when the MTA overhauls its maps, the subway diagram gets some cosmetic upgrades while the bus maps are left to their own confusing devices. As one rider — Matt Klopfer of Glendale — said to the Queens Courier, “It is very difficult to figure out where you’re going, when to get off and whether you’ve passed your stop or not once you’re on the bus. You need a magnifying glass and a college degree to both read and understand the map that is provided on the bus.”