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Second Ave. Sagas

News and Views on New York City Transportation

AsidesPublic Transit Policy

The perils and benefits of outsourced transit operations

by Benjamin Kabak July 14, 2009
written by Benjamin Kabak on July 14, 2009

While we focus on New York around these parts, transit systems across the nation are suffering financially. Yesterday’s Wall Street Journal examined a recent cost-saving phenomenon sweeping the transportation nation: Municipalities are outsourcing their transit operations to private companies to save money. Through streamlined management and the ability to pay below-union wages, these companies can bring cost savings to those cities have the flexibility to bring them aboard.

Of course, it isn’t all wine and roses. As Elana Schor at Streetsblog Capitol Hill noted yesterday, some outsourced deals — companies are loathe to use the word “privatization” — seemingly come with safety trade-offs. Organized labor suffers as well under these deals. The fight to make transit affordable continues.

July 14, 2009 10 comments
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New York City Transit

Line manager rollout completed this week

by Benjamin Kabak July 14, 2009
written by Benjamin Kabak on July 14, 2009

Over the last few years, we’ve tracked the progress of the line manager program from an idea to a pilot program on the L and 7 lines to a system-wide level of management. This week, according to amNew York’s Heather Haddon, the line manager program will officially be in place throughout the system.

While some transit advocates see this is a move that should benefit New York City Transit’s customer service and customer interaction, I’m still on the fence. In the end, according to Haddon, the program will include 36 manager — and that means 36 managerial salaries. Transit, however, says this program will actually save money. Haddon explains:

The 36 managers act as the CEOs of their lines, coordinating all departments, from platform cleaning to track maintenance. Six of the general managers oversee more than one line.

Officials must analyze train performance and respond to customer complaints, according to the job description. The managers take training before starting, and are to ride trains and visit stations along their lines.

Transit estimated it would save $7 million by cutting managerial jobs. The program is the first major managerial reorganization of the subways in more than 50 years.

Since this program debuted in 2007, Transit and MTA watchdogs have engaged in a back-and-forth over its effectiveness. Transit has noted that lines with the line managers have been cleaner and saw a bump in performance during the second round of the Rider Report Cards. As Haddon notes, though, the 7 and L were also the recipients of more cleaners. With service cut backs on tap, the rest of the system will not enjoy that benefit.

In April, when the Permanent Citizen’s Advisory Committee to the MTA evaluated Transit in 2008, they reserved judgment on the line managers. Said the report, “It has imparted a sense of ownership to managers and helped quantify what it takes to provide a reliable level of service and well-maintained stations. However, it is still not clear how success is going to be measured.”

Even with a full roll-out, it’s hard to say more about the managers. Already, straphangers can e-mail their line managers if they have complaints or criticisms. Beyond that, though, we’ll have to see how performance improves. There is, after all, only so much one manager can do in the face of an underfunded and under-resourced subway system.

July 14, 2009 13 comments
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View from Underground

NYC Transit: Subway graffiti down 46 percent

by Benjamin Kabak July 13, 2009
written by Benjamin Kabak on July 13, 2009

The BMT Canarsie Line L train covered in graffiti in 1976. (Photo by Ed McKernan/NYC Subway)

For the better part of three decades, the debate over subway graffiti has consumed New Yorkers. As I explored in April, some feel graffiti is art while others believe graffiti exhibits simply glorify vandalism. No matter the outcome, New York City Transit and the NYPD are hard at work combating these markings.

Just two weeks after famed graffiti artist Iz the Wiz passed away, Transit and the NYPD say that graffiti hits are down by 46 percent this year over 2007. Pete Donohue has more:

Police patrols and Transit surveillance teams have slashed the number of subway graffiti attacks nearly in half, officials told the Daily News. Between January and May 2007, vandals trespassing in dark subway tunnels and railyards ringed with razor wire carried out 98 major spray-paint “hits.” They have managed just 53 graffiti raids this year – a 46% drop – according to NYC Transit statistics.

“The word is getting out,” NYC Transit Vice President Vincent DeMarino said. “It’s not so easy in New York anymore. You have a good chance of getting caught.”

After a dramatic spike in vandalism, NYC Transit launched the “Eagle Team,” a surveillance outfit comprising mostly retired police detectives and supervisors, two years ago. The agency also struck a new arrangement with city police: The agency would focus on the far-flung railyards while NYPD squads would target tracks between stations, where some trains are parked overnight. With increased cooperation and manpower, they have been able to cover more ground and get results, DeMarino said.

No matter anyone’s personal views on graffiti in the art-vs.-vandalism debate, it is no doubt expensive to maintain graffiti-free cars. As part of an effort to deter graffiti, Transit will not put vandalized trains on the tracks until they are clean, and it can take the agency up to three hours to clean the outside of a car. According to Donohue’s sources, the MTA spent $350,000 in 2007 and just $125,000 in 2008 to clean up the trains.

Over the years, the agency has tried to combat another form of more destructive graffiti — scratchiti, the use of acid to etch glass windows — with less success. As Donohue reminds us, Transit unveiled a pilot program of scratch-resistant ads late last year. That program, according to Transit spokesman Paul Fleuranges, is too expensive to implement throughout the MTA’s rolling stock.

In the end, combating graffiti will always be a battle. Those who perpetrate the crime think it a victimless one and will not stop while those fighting it will have to stay one step ahead of artists who have the run of a wide open system. The fight goes on.

July 13, 2009 9 comments
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AsidesMTA

Event: The future of the MTA at the Museum of the City of New York

by Benjamin Kabak July 13, 2009
written by Benjamin Kabak on July 13, 2009

Alyson Cluck from the Museum of the City of New York e-mailed me late last week with word of a panel discussion at the museum. The topic will be the future of the MTA. At 6:30 p.m. on Wednesday, a group of elected officials and advocates will gather to talk about the authority’s short- and long-term prospects. Henry Stern, director of New York Civic, will talk with Assemblyman Richard Brodsky; City Council Member Gale Brewer; Nicole Gelinas, Senior Fellow at the Manhattan Institute; and Paul Steely White, Executive Director of Transportation Alternatives. While the panel is lacking a voice from the MTA — say the recently-ousted Elliot Sander — it should be informative. The audience should really gear up to grill Brodsky on his anti-congestion pricing stance.

July 13, 2009 2 comments
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MTA Politics

Walder rumored to be next MTA head

by Benjamin Kabak July 13, 2009
written by Benjamin Kabak on July 13, 2009

As Pedro Espada has ended his flirtation with the Republicans and the New York State Senate can get back to work, one of the items on the upcoming agenda concerns the future head of the MTA. While rumors have flown concerning the identity of the next person to hold the reins of this financially troubled authority, one man — Jay Walder, formerly of both the MTA and Transport for London — has emerged as a leading candidate.

When Albany passed the bailout, the Senate did so with the condition that both Elliot Sander, former CEO and executive director, and Dale Hemmerdinger, the MTA chair, would step down. Sander is out, and Hemmerdinger will be as soon as a replacement is named. According to Pete Donohue of The Daily News, Gov. Paterson may be days away from naming Walder as the new chair and executive director. He comes with an impressive track record of transit innovation and would be the first to hold the streamlined sole position atop the MTA leadership structure.

Walder was a key figure in the MTA’s fiscal rebirth in the 1980s. He worked for the authority from 1983-1995 and left just before the city and state started forcing more debt upon the MTA. In a 2003 article in Accountancy Age, Walder talked about improving the fiscal health of the MTA:

‘The New York subway system was an international symbol of urban decay then. Graffiti was intractable, trains didn’t run, investments hadn’t been made for decades and we were virtually on the point of saying, “either we improve it or we shut it down”,’ he recalls.

The transport system was so bad that the city’s economy was suffering as a result. In the late seventies and early eighties, the economy had reached a complete low and was facing a fiscal crisis. Ten years later, MTA had invested in 2,500 new subway carriages and rebuilt 3,500 existing carriages. Every train was free of graffiti, stations were being rebuilt and New Yorkers were rating it as the public service that had improved the most over the past decade. ‘When I left in 1995, transport was discussed as being the backbone and foundation of New York’s renaissance.

‘When you can take the frustration that existed and feel you were a part in turning that around from a public service that people hated into a service meeting their needs – that’s an incredibly satisfying feeling.

Meanwhile, Donohue has more about a key innovation Walder helped usher in while working for TfL in London:

Walder, 48, an American who once worked for the MTA, served as Transport for London’s finance and planning director between 2000 and 2006. He is now a partner with the international management consulting firm McKinsey & Company – and recently wrote a report for the MTA on moving beyond the MetroCard to a so-called smart card that could be linked to riders’ personal accounts.

In addition to playing a significant role in London’s winning bid for the 2012 Olympics, Walder introduced the Oyster smart card used by millions of Londoners who ride the Tube. When he left London’s transit authority, Walder was praised by then-Mayor Ken Livingston for identifying $2 billion in savings through efficiency. London Transport Commissioner Peter Hendy said Walder was a key figure in turning the agency into “an organization that is respected around the world for its record of delivery and innovation.”

From what I can find, Walder sounds as though he would be an excellent choice to head the organization. I am particularly intrigued by his role in ushering in the Oyster Card program in London and by his recent report for the MTA about establishing a contact-less smart card system for New York. We need innovative and forward-thinking leaders heading that organization right now.

If Walder is indeed appointed, he would end a dubious string of chairmanships. Not since Peter Stangl was the MTA chair from 1991-1995 did the authority have a transit expert at its head. Virgil Conway cut his chops in banking, and both Peter Kalikow and Dale Hemmerdinger are real estate men. The most qualified man to hold the executive director job — Elliot Sander — was pushed out in a political move after a term far too short for him to enact reform.

We should know early this week if Walder is indeed getting the appointment. If so, it would be a very positive move indeed.

July 13, 2009 7 comments
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Service Advisories

Weekend toll increases and service advisories

by Benjamin Kabak July 10, 2009
written by Benjamin Kabak on July 10, 2009

We close out the week with the last of the fare hikes for now. As the MTA reminded us last week, at 3 a.m. on Sunday morning, the new toll rates on the MTA Bridges and Tunnels crossings go into effect. Check out the press release for the specifics; it’s far too complicated to reproduce here on a summer Friday afternoon.

As a companion piece to the toll increases, Gridlock Sam chimes in with his take on the East River bridge tolls. His idea actually makes sense. He urges the MTA to lower the rates on the currently-tolled bridges and tunnels while implementing tolls on the currently-free crossings.

After rehashing the problems of the current system, Sam offers up an obvious solution:

So how can we be fair to travel between the boroughs and still raise enough money for transit? First, reduce the tolls at every bridge that has nothing to do with Manhattan. Slash the tolls by $1 from today’s levels at the Whitestone, Throgs Neck, Triborough (Bronx-Queens plaza), Cross Bay and Marine Parkway bridges – and by $2 at the Verrazano Bridge. Freeze these rates by law for a full 10 years.

Next, correct Mayor William Gaynor’s 1911 blunder. The Brooklyn, Williamsburg, Queensboro and Manhattan bridges all had tolls until 1911. Car drivers paid a dime but those on horseback just 3 cents. Then the mayor removed the tolls. I had to live with this mistake as chief engineer of the Department of Transportation in the 1980s, when our bridges were crumbling from lack of funds. Put them back!

Start charging trucks both ways to cross the Verrazano Bridge to reduce the incentive to travel through Manhattan. It’s easy with E-ZPass. The bottom line? A lot of neighborhoods separated by boroughs would be better linked. Lots of people will save money. And we would also raise about a half-billion dollars per year for bridge maintenance and transit.

To which, I say, “Duh.” One day, someone in New York will have the political will and the political guts to see this through. For now, we stumble on.

Below are your weekend service advisories. As always, these are coming to you verbatim from the MTA and are subject to change with little or no notice. Check signs as you travel and be sure to listen to announcements on board the trains.


From 11:30 P.M. Friday, July 10 to 5 a.m. Monday, July 13, there are no 1 trains between Van Cortlandt Park-242nd Street and 137th Street-City College due to station painting and flood mitigation work at 157th Street and the installation of communications equipment between 145th and 181st Streets. A trains, the M3 bus and free shuttle buses provide alternate service. The best route to Washington Heights and the Bronx is to transfer between the 1 and A at 59th Street. Then transfer between the A and the shuttle bus at 168th Street or 207th Street. – For more on this service change, check out this press release. It fleshes out what exactly is going on up there.


From 12:01 a.m. to 7 a.m. Saturday, July 11, from 12:01 a.m. to 8 a.m. Sunday, July 12 and from 12:01 a.m. to 5 a.m. Monday, July 13, Brooklyn-bound 2 and 4 trains skip Bergen Street, Grand Army Plaza and Eastern Parkway due to rail installation and switch renewal.


From 12:01 a.m. Sunday, July 11 to 5 a.m. Monday, July 13, downtown 4 trains run local from 125th Street to Brooklyn Bridge due to Broadway-Lafayette Street to Bleecker Street transfer construction.


From 12:01 a.m. Saturday, July 11 to 5 a.m. Monday, July 13, uptown 4 trains run express from Brooklyn Bridge to 14th Street, then local to 125th Street due to Broadway-Lafayette Street to Bleecker Street transfer construction.


From 12:01 a.m. Saturday, July 11 to 5 a.m. Monday, July 13, there are no 5 trains between Grand Central and Bowling Green due to Broadway-Lafayette Street to Bleecker Street transfer construction. Customers may take the 4 instead.


From 12:01 a.m. Saturday, July 11 to 5 a.m. Monday, July 13, Manhattan-bound 6 trains run express from Hunts Point Avenue to 3rd Avenue due to platform edge rehabilitation at Cypress Avenue, East 143rd Street, East 149th Street and Longwood Avenue stations.


From 12:01 a.m. Saturday, July 11 to 5 a.m. Monday, July 13, uptown 6 trains run express from Brooklyn Bridge to 14th Street due to Broadway-Lafayette Street to Bleecker Street transfer construction.


From 12:01 a.m. to 5 a.m. Saturday, July 11, Manhattan-bound D trains skip 174th-175th and 170th Streets due to track cleaning.


From 11:30 p.m. Friday, July 10 to 5 a.m. Monday, July 13, Manhattan-bound E and F trains run local from Forest Hills-71st Avenue to Jackson Heights-Roosevelt Avenue to due to track and roadbed replacement at Grand Avenue.


From 12:30 a.m. Saturday, July 11 to 5 a.m. Monday, July 13, Jamaica-bound E and F trains run local from Jackson Heights-Roosevelt Avenue to Forest Hills-71st Avenue due to track and roadbed replacement at Grand Avenue.


At all times, until further notice, the G route is extended from Smith-9th Sts. to Church Avenue F station due to the rehabilitation of the Culver Viaduct.


From 8:30 p.m. Friday, July 10 to 5 a.m. Monday, July 13, there is no G train service between Forest Hills-71st Avenue and Court Square. Customers should take the E or R instead.


From 11 p.m. Friday, July 10 to 5 a.m. Monday, July 13, G trains run every 20 minutes between Court Square and Church Avenue due to rail repairs.


From 11:30 p.m. Friday, July 10 to 5 a.m. Monday, July 13, free shuttle buses replace L trains between Lorimer Street and Myrtle Avenue due to track chip-out at Jefferson Street station.


From 12:01 a.m. to 5 a.m., Saturday, July 11, uptown Q trains run local from Canal Street to 34th Street due to track cleaning. – This reminds me of a trip to the dentist.


From 12:01 a.m. to 5 a.m. Sunday, July 12, uptown Q trains run local from 42nd Street to 57th Street due to track cleaning.


From 12:30 a.m. Saturday, July 11 to 5 a.m. Monday, July 13, R trains are extended to the 179th Street F station due to track and roadbed replacement at Grand Avenue.

(Franklin Avenue)
From 6:30 a.m. Saturday, July 11 to 7 p.m. Sunday, July 12, there are no Franklin Avenue Shuttle trains between Franklin Avenue and Prospect Park due to preparation work for rail repairs. Free shuttle buses provide alternate service.

July 10, 2009 4 comments
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Asides

Getting to know Helena Williams

by Benjamin Kabak July 10, 2009
written by Benjamin Kabak on July 10, 2009

At some point in the near-future, Helena Williams will no longer be the Interim CEO and Executive Director of the MTA. When that will be, though, is anyone’s guess. Gov. David Paterson and the State Senate are far too concerned with other events to worry about something that actually impacts the lives of millions of New Yorkers, and so in the meantime, Williams will hold down her interim position as well as her job as the president of the Long Island Rail Road.

We don’t know much about Williams beyond her accomplishments. She arrived quietly after Elliot Sander stepped down. Today, though, we can gain some insight into her work and life. Diane Vacca at Women’s Voice for Change interviewed Williams. While the talk, by the end, strays away from transit and into a discussion on Williams’ love of cooking and her daughter, it is an interesting glimpse into the life of the woman in charge of the MTA nonetheless.

July 10, 2009 1 comment
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MTA Technology

Transit fielding RFPs for 7 line automation

by Benjamin Kabak July 10, 2009
written by Benjamin Kabak on July 10, 2009

026_graphic As the MTA’s project to bring communications-based train control to the L line continues apace, Transit is beginning its plan to bring CBTC to the 7 line. As The Post reported this morning, the MTA is now taking bids on the project to automate the IRT Flushing Line. Officials believe it will cost $348 million to complete this 6.5-year project.

According to The Post, the MTA hopes to have a contract signed by the end of the year. Getting this project set up for 2016 makes it better late than never. However, as Larry Littlefield noted in the Streetsblog comments earlier today, if this project costs $350 million just to implement, what will be the cost of maintenance and upkeep?

The article in The Post rehashes the various safety concerns that anti-CBTC (and generally anti-job elimination) groups have, and Transit responds. The reality is that CBTC, as implemented throughout the nation, is a safe alternative to human control and allows for more trains per line than human control does. Transit does not plan to eliminate drivers and has a built-in redundancy system as well.

Finally, as a postscript of sorts, Beth Stebner and Tom Namako end their article with what I consider to be an egregious quote. “It’s a great idea,” Anna Callahan, a rider on the 7, said. “But I’d rather those millions of dollars go toward lowering my fare.”

This is a prime example of my questioning those who cover the subway. Callahan has absolutely no idea what she is talking about here, and including her quote just serves to subtly and unnecessarily bash the MTA. While there is a real need for modern signal technology and train control, there’s no need for Callahan’s ill-informed opinion on it. That’s not helping the discourse.

July 10, 2009 21 comments
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MTA Technology

MTA moving forward with wireless access plans

by Benjamin Kabak July 10, 2009
written by Benjamin Kabak on July 10, 2009

Last month, the Senior Senator from the Great State of New York issued a call for the MTA to outfit their commuter rail trains with wireless Internet. I used his call as a launching point for a brief discussion on how Amtrak, Metro-North and the Long Island Rail Road should all be equipped for wireless.

Today, we learn that the MTA, both independent of and because of Schumer’s call, is moving the ball on their wireless plans. Late last week, the agency issued a Request for Expressions of Interest for wireless access on commuter rail trains and in stations. Proposals are due on September 1, and the MTA will establish a timeline of access and hopefully technological adoption in the fall.

Agency officials said that they had these plans in the works prior to Schumer’s comments. “We had [the proposal] in the works prior to the Schumer announcement,” MTA spokesman Aaron Donovan said to amNew York’s Heather Haddon.

Meanwhile, MuniWireless, a municipal wireless access blog, has the full RFEI. The full document is 50 pages long and includes a breakdown of ridership demographics and daily station ridership figures. It will make sense to outfit the more popular ones with wireless and to skip some of the lesser used stations.

NYCWireless notes that the RFEI does not include free wi-fi. Dana Spiegel believes that, since these networks are expensive to install and maintain, the MTA will have to charge for wireless access aboard the trains.

In the end, as the RFEI says, this early-stage request will give the MTA “the opportunity to review different technologies and solutions and to evaluate different business cases. As an option, one or both of the Railroads may decide to permit a technical trial of one or more technical solutions at no cost to the Railroads. After the Railroads review the responses to the RFEI (and the results of technical trials, if any), a decision will be made whether to proceed with a wide scale on-train and/or station wireless broadband implementation pursuant to a subsequent request for proposals (“RFP”).”

It’s early for sure, but it’s a start. As I mentioned yesterday in discussing Transit’s public address problem, the authority has lagged across all divisions in bringing new technology on line. To see them moving forward on this project and with an aggressive two-month time frame gives me home for transit-related technology improvements sooner rather than later.

July 10, 2009 14 comments
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MTA Technology

Musings on the G train’s PA problem

by Benjamin Kabak July 9, 2009
written by Benjamin Kabak on July 9, 2009

In amNew York today, Heather Haddon tackles the problem with the public address system along the G train. While she gets the story right — the lack of public address system is a big problem — there are some deep-seated issues at play here that did not get any press.

Basically, the story is simple: Many of the G train stops do not have a public address system. Thus, passengers do not know when the train is coming and cannot be told of unscheduled delays and problems further up the line. Haddon notes that a signal problem earlier this week laid passengers up at Hoyt-Schermerhorn for nearly an hour with no word of a delay.

Her first point is that the station agent elimination, planned a slow phase-out, will cause problems. “NYC Transit is eliminating hundreds of station agents across the system through attrition, so G riders craving information may need to develop ESP,” she writes.

That is obscuring the real story. Earlier this week, when the G train was laid up at Hoyt-Schermerhorn, the station agents will still in place. Yet riders still had no idea what was going on because NYC Transit lacks a comprehensive internal communications system.

Station agents at Hoyt-Schermerhorn don’t know what’s happening down the line at, say, Classon or Flushing Aves. With or without station agents, waiting for a delayed train is still just one big guessing game. Meanwhile, every station will still have at least one agent. Technically, those workers, if they knew of the problem, could still provide updates.

Haddon explores the real issue a few paragraphs later:

A 2005 report by the Permanent Citizens Advisory Committee found that nearly a third of the 468 stations lacked PA systems. Transit installed speakers connecting to some token booths since, but the G seems to have gotten the short end of the stick.

At the Court Square stop in Queens, for example, an address system feeds to the E line but not the neighboring G. The next G stop, 21 Street, also lacks a PA. “It’s a big gap,” said Ellyn Shannon of the Permanent Citizens Advisory Committee. “There’s no means of communication.”

The MTA planned to replace all of the PA systems by 2009. Instead, it prioritized the installation of the digital boards on subway platforms. The boards are up and running on the L line, but rampant problems with the contractor has slowed the expansion to a crawl. The boards won’t go live in 156 stations until 2011, five years after the deadline, according to the most recent report by an independent engineer mandated to study MTA projects.

Because funds are tight, the MTA was not able to pursue the true solution: a unified public address system and digital notification boards. Now, with some station agents on the way out, the system will be understaffed and lacking enough technology to support the reduction. And that, my friends, is why we need proper levels of investment into transit infrastructure.

July 9, 2009 6 comments
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