As New York city and the MTA continue the painfully slow rollout of Select Bus Service offerings and pre-boarding fare payment systems, recurring problems are popping up. New York 1’s Tina Redwine yesterday produced a story on SBS riders getting summonses through no faults of their own. It’s a familiar tale: A rider holding a 30-day MetroCard finds that both SBS ticket machines are broken, boards the bus and receives a summons. “I am upset, because as a paying MTA customer, I should not be subjected to a $100 summons when I have proof I didn’t steal services that I’m being accused of stealing,” Aaron Goldberg, one of the riders highlighted, said.
The MTA isn’t too sympathetic to these plights. While authority officials said the summonses would likely be dropped and admitted that the machines were out of order, the folks who were ticketed on the Upper East Side still have to appear before the Transit Adjudication Board in Brooklyn. But that strikes me as an unfair result. The MTA’s proof-of-payment system is an antiquated one that relies on paper confirmation. If the authority isn’t going to stock the paper machines in a timely fashion so that people can board without risking a summons, something has to give. Goldberg and others are getting ticketing for being victims of the MTA’s own shortcomings.