Dec
24

No one really likes the E or the G

By

It’s grade time, baby! After a few weeks of silence — and missing grades for the Q and W — the MTA issued some Rider Report Cards on Friday. The E and the G, the train everyone loves to the hate, both received their results, and they both landed D-pluses. That’s pretty sad.

Let’s start with the G because it’s way more interesting. The G runs from Smith-Ninth Streets in Brooklyn to Court Square in Queens. It used to run all the way out to the 71st Ave. in Forest Hills, but the train will no longer head that far into Queens when the service additions go into place next year.

The riders of the G, the only non-shuttle subway to avoid Manhattan, don’t smile upon it. They term it the Ghost train because it never shows up, and it even has its own community organization devoted to Saving the G Train. In fact, most riders were expecting it to receive an F. They will be sorely disappointed to hear this news.

So what did the riders think of the G? The Top Ten list please:

  1. Reasonable wait times for trains
  2. Minimal delays during trips
  3. Adequate room on board at rush hour
  4. Sense of security in stations
  5. Cleanliness of stations
  6. Station announcements that are easy to hear
  7. Sense of security on trains
  8. Train announcements that are easy to hear
  9. Station announcements that are informative
  10. Cleanliness of subway cars

For all of the rider report cards, I think this is the most accurate Top Ten list I’ve seen so far. Wait times for G trains are beyond unreasonable, and the stations at non-peak hours are fairly deserted and rather unsafe. To be fair, the train runs through some of the city’s less safe areas, but the MTA could do more to staff these stations. The four-car trains don’t lend much room to rush hour crowds either. When the MTA starts extending the trains to Church Ave., they should run longer, more frequent trains. The time of the G is upon us.

On the other hand, we have the E train. This train starts at the World Trade Center stop and heads up 8th Ave. as a local. It cuts across 53rd St. with the V and into Queens where it runs express along the Queens Boulevard line. It terminates at Jamaica Center with a connection available to JFK Airport at its second-to-last stop in Queens.

As a primary express route into Manhattan from Queens, it’s a fairly high-volume train, and the riders don’t like it. The Top Ten problems:

  1. Reasonable wait times for trains
  2. Minimal delays during trips
  3. Adequate room on board at rush hour
  4. Station announcements that are easy to hear
  5. Cleanliness of stations
  6. Train announcements that are easy to hear
  7. Sense of security on trains
  8. Cleanliness of subway cars
  9. Sense of security in stations
  10. Comfortable temperature in subway cars

I can’t speak for the E train really. I ride the train usually just one stop from West 4th to 14th St. in the morning, and it never really gives me much of a problem. So I’ll take the riders’ words for it.

Anyway, there you go: two more unimpressive grades for the city’s subways. After the jump are the full grades.

Rider Ratings of G Service 2007 Grade
Minimal delays during trips C-
Reasonable wait times for trains D-
Adequate room on board at rush hour C-
Sense of security in stations C-
Sense of security on trains C-
Working elevators and escalators in stations D+
Signs in stations that help riders find their way C
Signs in subway cars that help riders find their way C
Cleanliness of stations D+
Cleanliness of subway cars C-
Station announcements that are easy to hear D
Station announcements that are informative D
Train announcements that are easy to hear D+
Train announcements that are informative D+
Lack of graffiti in stations C
Lack of graffiti in subway cars C
Lack of scratchitti in subway cars C-
Courtesy and helpfulness of station personnel C-
Comfortable temperature in subway cars C+
Ease of use of subway turnstiles C+
Availability of MetroCard Vending Machines C+
Overall performance D+

Rider Ratings of E Service 2007 Grade
Minimal delays during trips C-
Reasonable wait times for trains C-
Adequate room on board at rush hour C
Sense of security in stations C
Sense of security on trains C-
Working elevators and escalators in stations D+
Signs in stations that help riders find their way C
Signs in subway cars that help riders find their way C-
Cleanliness of stations D+
Cleanliness of subway cars D+
Station announcements that are easy to hear D
Station announcements that are informative D
Train announcements that are easy to hear D
Train announcements that are informative D+
Lack of graffiti in stations C+
Lack of graffiti in subway cars C
Lack of scratchitti in subway cars C-
Courtesy and helpfulness of station personnel C-
Comfortable temperature in subway cars C-
Ease of use of subway turnstiles C+
Availability of MetroCard Vending Machines B-
Overall performance D+


Categories : Rider Report Cards

4 Responses to “No one really likes the E or the G”

  1. Larry V says:

    When I was in high school all of two years ago, I took the F into Manhattan from Roosevelt Avenue. Honestly, I don’t know where the complaints about wait times for the E come from. There were E trains every 5 minutes or so, from my recollection, interleaved with the F.

    The real waiting happened when the E pulled in, and the poor folks headed over to 8th Avenue or Lower Manhattan had to cram themselves onto those sardine can R32s. That always took a while.

  2. Mike G. says:

    50th/Broadway: Smelliest station in the system. It was all those stalagmites hanging, too.

  3. Mike G. says:

    50th/Broadway: Smelliest station in the system. It was all those stalagmites hanging, too.

    Not the 50th, the 7th Ave/B’way stop.

  4. J. P says:

    The service on the E (Manhattan and Queens Bound) is disgusting and I am shocked that it only got a D. It is common for riders to complain about the unreasonable wait time plus delays during transit, but in recent years the E Train has been very slow. Passengers don’t really hold the doors that much on the E so the passenger blame is not an issue. If the trains come frequently, they would’nt have to hold the doors because no one wants to “wait for the next train.” It gets worse during rush hour because the train’s lack of frequent service adds to the train cars’ congestion of which leaves out many passengers who want to board, but can’t because of the crowd. I rode that train several times during rush hour in the past and they almost never had any problems in infrequent train service and unreasonable transit delays. The E also lacks air conditioning and because that train is always crowded, thats a health hazzard for many riders. The MTA knows that the NYC population dramatically increases every year, so why don’t they improve service/safety and stop raising these damn fares and building unnessesary stations? Every time theres a fare hike, the quality of train service declines.

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