Four months ago, New York City Transit announced its plans to bring real-time train location information to the L line. As part of the Line Manager program, this innovation would be implemented on a trial basis as one stop along the Canarsie Line with a potential future system-wide roll-out if it proves successful.
Yesterday, the agency unveiled the pilot program at the Myrtle-Wyckoff Aves. station in Bushwick. The NYC Transit press release credits line manager Greg Lombardi’s willingness to listen to customers as well as the technological innovations made possible by the computer-based train control technology along the L. “The idea for this new system came directly from the customers who use the L line every day coupled with Greg Lombardi’s willingness to listen to the issues and then look into finding a way to respond to their concerns,” NYC Transit President Howard H. Roberts said.
Despite this immediate credit, NYC Transit had been eying a possible implementation of this trial program well before the line manager program came into being. This new program simply sped up the process. “This was an extremely worthwhile project. I had strong support and cooperation from everyone involved and it was great to be able to respond to my customers’ ideas on how to improve service,” said Lombardi.
Per the press release:
The Train Locator Console screens are split into two views: the bottom half of the TLC displays the locations of all trains moving along the entire L line; the top half is a magnified view of the station where it is installed, and the next station in both directions. Once the interface design was approved, 42-inch flat-panel monitors were purchased off the shelf and Myrtle-Wyckoff Avenues station was selected for TLC’s pilot location. Two platform screens have been installed along with a third screen in the fare control area for the pilot.
While I’d rather see a system-wide roll-out of a train wait time system, this is a great first step in that process. Now, we just have to see if the pace and scope of this technological innovation can continue in a time of economic crisis.
Photo courtesy of New York City Transit.