It has been a two-year battle for transit advocates fighting for better bus service, but a coalition of bus champions secured a major victory on Monday as New York City Transit President Andy Byford unveiled a comprehensive 28-point plan to turnaround the city’s declining bus service. The plan is an impressive first step for Byford as he looks to manage the MTA out of various transit crises, and it involves implementing many international best practices — including all-door boarding and signal prioritization — to improve bus operations and combat steadily declining service. And it can’t come soon enough as average bus ridership in 2017 declined by over 5% against 2016 numbers.
“We’ve listened to our riders’ concerns and are working tirelessly to create a world-class bus system that New Yorkers deserve,” Byford said in a statement. “We’re targeting challenges like traffic congestion and enforcement, undertaking bold initiatives like redesigning the entire route network, and pursuing advancements such as the latest computer-aided management, double-decker and electric buses, all-door boarding, and improved customer service with more real-time data. Our customers will start to see changes this year and we will never stop improving this critical component of New York City’s transportation landscape.”
The plan — available here as a PDF — aims to tackle bus reliability, dwell time due to a slow fare payment process, real-time information regarding bus arrival times and overall service patterns. It will require cooperation from DOT and a new mentality from the NYPD on both enforcing bus lanes and not using them as parking spots for police cars and cops’ personal vehicles. And after years of MTA foot-dragging, the agency committed to all-door boarding as part of the new fare payment system. This ain’t, in other words, cosmetic; it’s the real deal.
This initiative is the culmination of nearly two years of advocacy work that began with a report issued in 2016 and tireless work by Transit Center, Riders Alliance, Straphangers Campaign and Tri-State Transportation Campaign. In fact. Byford credited these activists’ work in an interview with amNew York on Monday morning. Someone is listening.
The report though is a first step. Many of the improvements — a streamlined bus map, more real-time information signs — will arrive this year, but others — including the all-door boarding via the new fare payment systems — won’t be in place for a few years. The bus network redesigned to improve connections and usefulness may not be ready until 2021. So patience will still be key, and small improvements should lead to bigger ones.
I’ll have a full post with my analysis and thoughts tomorrow night, but as Byford’s first major operations announcement goes, this is a very promising one.