On Saturday afternoon, I found myself waiting for the 2 or 3 train at Fulton St. I was waiting at the norther end of the platform when I espied the above sign hanging from a column. Both intrigued by it and somewhat confused by its necessity, I took a picture.
The north end of Fulton St., you see, is something of a dead end. There is an exit at that end of the platform, but it is open only during the weekend and does not allow a transfer to any of the other trains that stop by that busy station. Walking south brings a straphanger to the staircase that connect the 2 and 3 to the maze of tunnels that eventually lead to the IND (A/C), BMT (J/M/Z) and East Side IRT (4/5). Some day in the future, the N/R/W will be connected to rest of this confusing station as well.
Now, back to our sign. The thing about Fulton St. and the 4 is that, well, the 4 always stops at Fulton St. No matter the day, the hour, the week, the 4 train is one of the few trains that will always, no matter what stop at Fulton St. Over the weekend, the 4 had a service advisory in place. Due to communications cable work, all 4 trains were terminated at Bowling Green, and the 3 was providing service into Brooklyn. Passengers wishing to transfer from the 3 to the 4 or vice versa had to do sat Fulton St.
So I get it. The sign is there to guide passengers from wayward trains heading to or from Brooklyn back to the 4. Even though Fulton St. is covered with signs, even though this transfer is in effect no matter what, Transit wanted to make it easier for passengers traveling the route of this service change to make the connection.
There is but one problem, and while it’s a technical one, it’s a problem of communications nonetheless. The sign above does not depict a service change. At the top, in a blue strip designed to attract someone’s attention, the sign says “Service Changes,” and yet, it points the way to the normal path to the 4 train.
One of the many complaints disgruntled straphangers levy at the MTA concerns communications. With sub-par public address systems and myriad service changes every weekend, the MTA gets no credit for keeping its riders informed. In fact, the conductor of my 2 train failed to inform riders that the uptown A and C trains were bypassing Broadway/Nassau on Saturday. Had I not read my own service changes, I would not have known about this inconvenience until arriving at the platform a few twists and turns through the Fulton St. complex.
For casual riders, a sign saying “Service Changes” with an arrow and a 4 bullet will be confusing. It won’t make sense, and it will lead to head-scratching, questions and a less convenient commute. Transit and the MTA should be trying to make convoluted weekend subway trips easier, and although the intentions behind this sign are good, the execution is not.