For years, the MTA has offered a protection plan of sorts for MetroCards. For those who buy fare cards with a credit or debit card and find that card lost or stolen, a quick call to 511 can result in an eventual refund. It’s not the speediest process, but it works. Now that process is available online.
As part of an upgrade to the MTA’s eFix website, lost of stolen MetroCards may now be reported online. The site isn’t quite intuitive; a lost or stolen card gets reported via the “Balance Protection claim.” But there it is, a 21st Century solution to a misplaced or misappropriated MetroCard.