For MNR and LIRR, an almost-better refund policyBy
When the MTA raised last year, one of the more outrageous money-grabs involved the validity period for Metro-North and LIRR tickets. The MTA shortened the time period for pre-purchased ticket use down to two weeks, instituted a $10-refund fee and generally angered everyone. As part of the service investments set to roll out over the next year, the authority has rolled back some of these more stringent measures, but a key barrier to any refund remains in place.
Beginning September 4, one-way and round-trip tickets will be valid for a period of two months, and the refund period will last the same amount of time. A ten-trip ticket will remain valid for six month, and its refund will be lengthened to six months as well. The $10 prcoessing fee for all refunds, however, will remain in place to help, as the MTA said, “recoup some of the administrative expenses of issuing and mailing checks.”
MTA Chairman Joe Lhota made this out to be a win for customer relations, and it certainly is. “We’re pleased that the cost containment efforts of our commuter railroads, combined with increased ridership, make it possible to broaden our ticket validity and refund policies to further benefit Long Island Rail Road and Metro North customers,” he said in a statement. “This benefit will cost the railroads $6 million, but combined with the expanded service investments announced last week, shows the MTA’s commitment to customer service.”
The truth remains, however, that many railroad tickets cost less than the $10 processing fee. Thus, customer still will not enjoy the benefits of a longer refund period if the economics don’t make sense. It’s an effort to avoid allowing riders whose tickets aren’t punched from cashing it, but $10 seems like a steep price to pay for processing.